CDD Operations Lead – Investor Services

Alter Domus; Taguig; On-site; PHP 2,009,000 - 2,678,000; Full time

Benefits offered by this job

ACCA study leave

Flexible work arrangements

Generous holidays

Mentoring program

Employee Assistance Program

Employee Share Plan

Job summary

Alter Domus, Manila — Investor Services Manager role leading the CDD team and ensuring regulatory compliance for client engagements. You will coordinate with Luxembourg and internal teams to deliver high-quality services and effective stakeholder communication.

The position requires AML/KYC expertise, leadership, and the ability to work across time zones with EMEA hours. A strong customer focus and accurate execution are essential for success.

Qualifications

• Bachelor's degree in Law, Finance, Economics or related field.
• Minimum 5 years of Compliance experience with AML/KYC focus.
• Strong interest in regulatory matters and evolving industry requirements.

Responsibilities

• Lead and oversee day-to-day operations of the CDD team (7 Officers + 2 Senior Officers) based in Manila.
• Serve as the primary contact for clients and key stakeholders, ensuring clear communication and strong relationships.
• Collaborate with Luxembourg Regulatory Team, CDD ops, compliance, clients and investors to align priorities.
• Act as main escalation point for operational issues and drive resolution.
• Review reports, allocate workload, and present complex cases to clients and senior management.
• Ensure high-quality CDD services meet regulatory and client requirements.
• Implement regulatory updates and maintain compliant processes.
• Deliver monthly and quarterly KPI reports for client and management.
• Identify opportunities to enhance CDD processes and client experience.
• Communicate changes to local team and Luxembourg colleagues to align expectations.

Skills

AML/KYC

Leadership

Regulatory compliance

Stakeholder management

English fluency

German language

Education

Bachelor's degree in Law, Finance, Economics

Job description

Alter Domus, Manila — Investor Services Manager role leading the CDD team and ensuring regulatory compliance for client engagements. You will coordinate with Luxembourg and internal teams to deliver high-quality services and effective stakeholder communication.

The position requires AML/KYC expertise, leadership, and the ability to work across time zones with EMEA hours. A strong customer focus and accurate execution are essential for success.