Global Support Executive CSE - D - Processing

HSBC; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

HSBC is seeking an experienced Global Support Executive to provide daily operations support, ensuring controls are followed to mitigate risk and protect the business. You will serve as the primary escalation contact for the bank's clients and internal teams, delivering quality customer service and supporting continuous process improvements.

The role emphasizes adherence to regulatory requirements and collaboration with global teams to maintain service levels and contingency planning.

Qualifications

• Basic knowledge of derivative products and financial markets.
• Good Microsoft Excel skills.
• Ability to escalate issues to senior management promptly.
• Understand and ensure compliance with internal and external rules, regulations and procedures.

Responsibilities

• Provide daily operations support to ensure all controls are carried out accordingly as required.
• Primary contact for the business and clients for escalation issues to ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA).
• Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
• Prepare and Update Business Contingency Plan (BCP) for Operations Teams.

Skills

Derivative products

Financial markets

Escalation management

Root cause analysis

Tools

Excel

Job description

Job Description:

Somecareersshinebrighterthanothers.

Here is a career where you can make a real impression, join HSBC and discover how value you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of GLOBAL SUPPORT EXECUTIVE.

JobResponsibilities:

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Primary contact for the business and clients for escalation issues to ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
• Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
• Prepare and Update Business Contingency Plan (BCP) for Operations Teams.

JobRequirements:

• Basic knowledge of derivative products and financial markets
• Good Microsoft skills (Intermediate skills required for Excel)
• To ensure timely escalation of issues to senior management
• Produce appropriate root cause analysis & follow through to eradicate the causes
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved

CandidatewithlessrelevantexperienceorskillsmaybeofferedalowerGlobalCareerBandthanstatedabove.

Duetotheurgenthiringneed,candidateswithimmediaterighttoworklocallyandnorelocationneedwillbeprioritized.

You’llachievemorewhenyoujoinHSBC.

HSBCiscommittedtobuildingaculturewhereallemployeesarevalued,respectedandopinionscount.Wetakeprideinprovidingaworkplacethatfosterscontinuousprofessionaldevelopment,flexibleworkingandopportunitiestogrowwithinaninclusiveanddiverseenvironment.PersonaldataheldbytheBankrelatingtoemploymentapplicationswillbeusedinaccordancewithourPrivacyStatement,whichisavailableonourwebsite.