Catering Ops & Client Relations Specialist

MCVO Talent Outsourcing Services; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

MCVO Talent Outsourcing Services seeks a Senior Virtual Assistant / Catering Admin in the Philippines to support catering operations and drive sales growth. You’ll provide detail-oriented administrative and operational support, coordinating orders, communications, and client service to help meet revenue targets.

The role emphasizes relationship building with repeat clients, strong English communication, and the ability to work US hours and fast-moving operations within a catering-focused

Qualifications

• 6–8 years work experience.
• 4 years experience with a US company.
• Minimum 3 years administrative experience; restaurant or catering preferred.
• Fluent in English (written and spoken).
• Intermediate Excel/Google Docs proficiency.
• Tech-savvy and quick to learn new apps.
• Ability to work US hours and multi-task.
• Strong communication and attention to detail.

Responsibilities

• Manage emails, inbound calls, and online orders efficiently.
• Oversee order routing via Monkey Media for accurate deliveries.
• Communicate order details with stores and managers.
• Support large catering orders with service, delivery, and setup.
• Assist plans to exceed sales targets and expand client base.
• Support social media activities and client outreach.
• Contribute to marketing plans to drive revenue.
• Lead the development of training materials.
• Build and maintain relationships with catering clients.
• Maintain accurate sales and operational records; ensure policy compliance.

Skills

Client management

English fluency

Administrative support

Multi-tasking

Excel/Sheets

Tech savviness

US hours

Communication

Attention to detail

Tools

Monkey Media

Google Docs

Job description

About the job Senior Virtual Assistant / Catering Admin

Summary:

Client seeks a hungry individual to support catering operations and help drive sales growth. This role combines administrative and operational management to deliver exceptional service and assist in meeting revenue targets. The ideal candidate will excel in providing detail-oriented support and have a passion for great food, customer service and building relationships with repeat clients.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Account Management:

• Efficiently manage emails, inbound calls, and online orders.
• Oversee order routing via Monkey Media for accurate and timely delivery.
• Communicate order details with stores and managers.
• Support large catering orders with service, delivery, and setup.
• Support plans to exceed sales targets.
• Expand the client base through assisting with social media and calling on current clients.
• Support the execution of marketing plans to drive revenue.

Training and Development:

• Lead the development of training materials and creative content.

Client Relationship Management:

• Build and maintain strong relationships with catering clients, serving as the primary point of contact for inquiries, quotes, and service needs.
• Ensure timely follow-up on requests and changes. (Phone is a possibility)
• Gather customer feedback to ensure satisfaction and foster repeat business.
• Develop positive relationships with restaurant-level employees to facilitate smooth operations and customer service.

Compliance and Quality Assurance:

• Maintain accurate and complete sales and operational records, ensuring compliance with company policies and health regulations.

Key Qualifications:

• 6-8 years of work experience
• 4 years of experience working with US company
• Minimum of 3 years of administrative experience; restaurant or catering experience is strongly preferred.
• Proven client management experience with a focus on relationship building
• Fluency in English writing and speaking
• Intermediate Excel/Google Docs
• Tech savvy, able to learn new apps quickly
• Ability to learn quickly
• Demonstrated history of working US hours
• Able to multi-task and support a fast-moving enterprise
• Strong communication, organizational skills, and attention to detail.
• High standards and a passion for excellence in client service.
• Basic design skills a plus.
• Will report to the Director of Marketing and Sales.

Physical Requirements:

• Willingness to work early mornings, late nights, weekends, and holidays on occasion with advance notice.

Shift / Hours:

Monday Friday in one single shift, 8:00 AM CST 5:00 PM CST. Note this is +13 or +14 Philippine time, which will be 9:00 PM PHT 6:00 AM in PHT (during DST) or 10:00 PM PHT 7:00 AM in PHT (outside of DST).