Cash Management Team Head (Cheque/ Payroll / GL / Transaction / Collections)

East West Banking Corporation; Makati; Presencial; PHP 1 000 000 - 1 400 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development

Competitive salary

Performance incentives

Mentorship

Career progression

Resumo da oferta

East West Banking Corporation is seeking a Cash Management Team Head in Makati to lead CMS collections and payments operations onsite. The ideal candidate has at least 2 years in banking operations and strong leadership. Join a team focused on process improvement, controls, and client experience.

You’ll drive performance, coach staff, and ensure compliance with SLAs, with opportunities for career growth and professional development within EastWest.

Qualificações

• Bachelor's degree required in a relevant field.
• Minimum 2 years in banking operations or related leadership role.
• Strong understanding of transaction processing and controls.

Responsabilidades

• Lead and oversee day-to-day CMS collections and payments operations.
• Ensure timely processing of collections, payments, PDC warehousing, and cash vault transactions.
• Monitor SLAs, TATs, and compliance with policies and standards.
• Drive process improvement, automation, and risk reduction initiatives.
• Review and authorize operations and system activities with regulatory adherence.
• Manage client and stakeholder concerns to deliver seamless service.
• Coach and develop team members to achieve performance goals.
• Support audit, risk management, and business continuity requirements.

Conhecimentos

Team leadership

Stakeholder management

Analytical thinking

Formação académica

Bachelor's degree

Ferramentas

MS Office

Banking systems

Descrição da oferta de emprego

Work Arrangement: Onsite

Our Marketing and Cash Management Team is looking for experienced professionals to join us in Makati with the role of Cash Management Team Head.

In this role, you will lead and oversee the Bank's Cash Management Services (CMS) collections and payments operations, ensuring efficient service delivery and compliance with agreed service standards.

You will also drive process improvement initiatives that enhance productivity, strengthen controls, reduce operational risks, and improve the overall client experience.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Lead and oversee the day-to-day back-office operations for Cash Management Services (CMS) Collections and Payments.
• Ensure timely and accurate processing of collections, payments, post-dated check (PDC) warehousing activities, and cash vault transactions.
• Monitor service delivery and ensure compliance with agreed service level agreements (SLAs), turnaround times (TATs), and operational standards.
• Drive process improvement, automation, and efficiency initiatives that enhance productivity, strengthen controls, and reduce operational risks.
• Review and authorize operational transactions, reports, and system-related activities while ensuring adherence to regulatory and bank policies.
• Manage customer and stakeholder concerns, working closely with clients, stores, and internal units to deliver a seamless service experience.
• Lead, coach, and develop team members to achieve performance goals, maintain engagement, and foster a high-performing culture.
• Support audit, risk management, business continuity, and compliance requirements to ensure sound operational governance.

What we're looking for

• Holder of a Bachelor's degree
• At least 2 years of experience in banking operations, cash management, collections and payments, or a related operational leadership role.
• Strong understanding of banking operations, transaction processing, service delivery, and operational controls.
• Experience in managing teams, driving operational performance, and implementing process improvement initiatives.
• Proficiency in Microsoft Office applications, banking systems, and operational reporting.
• Strong analytical, problem-solving, and decision-making skills, coupled with excellent communication, stakeholder management, interpersonal abilities, sound judgment, and keen attention to detail.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth

To know more about us, and our career opportunities visit https://careers-page.com/eastwest-bank