Cash Management Team Head

EastWest Bank; Makati; On-site; PHP 2,000,000 - 4,200,000; Full time

Job summary

EastWest Bank invites experienced professionals for the role of Cash Management Team Head in Makati. You will lead CMS collections and payments back-office operations, ensuring service standards and regulatory compliance.

The role emphasizes process improvements, risk controls, and developing a high-performing team; onsite role with a focus on client experience and collaboration with stakeholders.

Qualifications

• Strong analytical, problem-solving, and decision‑making skills, coupled with excellent communication and stakeholder management.

Responsibilities

• Lead and oversee the day-to-day back-office operations for Cash Management Services (CMS) Collections and Payments.
• Ensure timely and accurate processing of collections, payments, post-dated check (PDC) warehousing activities, and cash vault transactions.
• Monitor service delivery and ensure compliance with SLAs, turnaround times (TATs), and operational standards.
• Drive process improvement, automation, and efficiency initiatives that enhance productivity and reduce operational risks.
• Review and authorize operational transactions, reports, and system-related activities while ensuring adherence to regulatory and bank policies.
• Manage customer and stakeholder concerns, working closely with clients, stores, and internal units to deliver a seamless service experience.
• Lead, coach, and develop team members to achieve performance goals, maintain engagement, and foster a high-performing culture.
• Support audit, risk management, business continuity, and compliance requirements to ensure sound operational governance.

Education

Bachelor's degree

Job description

Work Arrangement: Onsite

Our Marketing and Cash Management Team is looking for experienced professionals to join us in Makati with the role of Cash Management Team Head.

In this role, you will lead and oversee the Bank's Cash Management Services (CMS) collections and payments operations, ensuring efficient service delivery and compliance with agreed service standards. You will also drive process improvement initiatives that enhance productivity, strengthen controls, reduce operational risks, and improve the overall client experience.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Lead and oversee the day-to-day back-office operations for Cash Management Services (CMS) Collections and Payments.
• Ensure timely and accurate processing of collections, payments, post-dated check (PDC) warehousing activities, and cash vault transactions.
• Monitor service delivery and ensure compliance with agreed service level agreements (SLAs), turnaround times (TATs), and operational standards.
• Drive process improvement, automation, and efficiency initiatives that enhance productivity, strengthen controls, and reduce operational risks.
• Review and authorize operational transactions, reports, and system-related activities while ensuring adherence to regulatory and bank policies.
• Manage customer and stakeholder concerns, working closely with clients, stores, and internal units to deliver a seamless service experience.
• Lead, coach, and develop team members to achieve performance goals, maintain engagement, and foster a high-performing culture.
• Support audit, risk management, business continuity, and compliance requirements to ensure sound operational governance.

What we’re looking for

• Holder of a Bachelor's degree
• At least 2 years of experience in banking operations, cash management, collections and payments, or a related operational leadership role.
• Strong understanding of banking operations, transaction processing, service delivery, and operational controls.
• Experience in managing teams, driving operational performance, and implementing process improvement initiatives.
• Proficiency in Microsoft Office applications, banking systems, and operational reporting.
• Strong analytical, problem-solving, and decision‑making skills, coupled with excellent communication, stakeholder management, interpersonal abilities, sound judgment, and keen attention to detail.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance‑based incentives and recognition programs to reward high‑performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth