Cash Application Team Lead — People & Performance

Origo BPO Pty; Philippines; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

Origo BPO Pty is seeking a Cash Application Team Manager to supervise a transactional finance team across multiple client accounts. You will lead, motivate, and develop the team, ensuring clear communication and effective collaboration.

Hands-on processing is not part of the role. You will oversee day-to-day operations, monitor metrics, run daily huddles, and ensure timely posting, collections and reconciliation support, while maintaining strong client relationships and delivering SLAs in a

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of Team Leader experience in a BPO or shared services environment.
• Exposure to cash application or AR operations (remittance processing, payment matching, deductions and short-pays, unapplied cash clearing, reconciliation support).
• Strong leadership and influencing skills.
• Excellent time management and prioritization.
• Ability to coach and motivate team members.
• Familiarity with ERP and AR platforms, lockbox and bank file formats, and case or ticketing tools.

Responsibilities

• Create an inspiring team environment with open communication culture.
• Set clear team goals and deadlines.
• Delegate tasks and set deadlines.
• Oversee day-to-day operations across client accounts.
• Monitor team performance and report on metrics.
• Motivate team members and provide coaching.
• Listen to team members' feedback and resolve issues.
• Represent the team's delivery status credibly in client conversations.

Skills

Team leadership

Cash application

AR operations

Coaching & development

Communication skills

Education

Bachelor's Degree or equivalent

Tools

ERP platforms

AR software

Lockbox

Job description

Origo BPO Pty is seeking a Cash Application Team Manager to supervise a transactional finance team across multiple client accounts. You will lead, motivate, and develop the team, ensuring clear communication and effective collaboration.

Hands-on processing is not part of the role. You will oversee day-to-day operations, monitor metrics, run daily huddles, and ensure timely posting, collections and reconciliation support, while maintaining strong client relationships and delivering SLAs in a