Associate Trainer

Swak BPO Corp; Angeles; On-site; PHP 279,000 - 468,720; Full time

Benefits offered by this job

HMO

Free dependent

Free meals

Shuttle services

Recreational facility

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, seeks an Associate Trainer to join our dynamic team. You will create and maintain training materials, run 7-day training sessions, and support new hires to readiness on the production floor.

The role requires strong teaching and facilitation skills, proficiency with Microsoft Office and SharePoint, and excellent English communication. On-site work with benefits including HMO and meals provided by the company.

Qualifications

• Proven teaching, training, coaching, or facilitation skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using SharePoint or similar document management platforms.
• Excellent verbal and written English communication skills.
• Strong interpersonal, organizational, and problem-solving abilities.
• Ability to engage diverse learners and adapt training methods to meet varying needs.
• Detail-oriented with the ability to maintain accurate records and documentation.
• Ability to work independently and as part of a team.

Responsibilities

• Create and maintain training materials, job aids, and learning resources.
• Maintain accurate training records and documentation.
• Facilitate 7-day training classes and simulation-based training sessions.
• Provide guidance and support to trainees by answering questions and addressing concerns.
• Enforce the company's policies, procedures, and code of conduct.
• Evaluate trainee performance and ensure readiness for deployment to the production floor.
• Maintain a professional appearance, attitude, and work ethic at all times.
• Collaborate with team members and assist with special projects as assigned.
• Continuously identify opportunities to improve training processes and participant engagement.

Skills

Teaching

Training

Coaching

Facilitation

Microsoft Office

SharePoint

Tools

Microsoft Office

SharePoint

Job description

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for an Associate Trainer to join our dynamic team.

Job Responsibilities:

• Create and maintain training materials, job aids, and learning resources
  
• Maintain accurate training records and documentation
  
• Facilitate 7-day training classes and simulation-based training sessions
  
• Provide guidance and support to trainees by answering questions and addressing concerns
  
• Enforce the company\'s policies, procedures, and code of conduct
  
• Evaluate trainee performance and ensure readiness for deployment to the production floor
  
• Maintain a professional appearance, attitude, and work ethic at all times
  
• Collaborate with team members and assist with special projects as assigned
  
• Continuously identify opportunities to improve training processes and participant engagement

Job Requirements:

• Proven teaching, training, coaching, or facilitation skills
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  
• Experience using SharePoint or similar document management platforms
  
• Excellent verbal and written English communication skills
  
• Strong interpersonal, organizational, and problem-solving abilities
  
• Ability to engage diverse learners and adapt training methods to meet varying needs
  
• Detail-oriented with the ability to maintain accurate records and documentation
  
• Ability to work independently and as part of a team

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.