Operations Lead

Swak BPO Corp; Angeles; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Promotions and salary increases

Free meals

Free shuttle services

Recreational facility access

HMO coverage for dependents after two years

Job summary

A leading BPO company is seeking an Operations Lead to ensure smooth organizational operations. The ideal candidate will have strong leadership experience, excellent communication skills, and the ability to manage conflicts effectively. This on-site role will involve tracking staffing needs, implementing quality assurance protocols, and pursuing strategic objectives. Benefits include free meals, shuttle services, and HMO coverage for dependents after two years.

Qualifications

• 1-2+ years of proven experience in a leadership position.
• Excellent interpersonal communication to coordinate projects.
• Ability to respond to high-pressure situations.

Responsibilities

• Maintain communication with management and staff for smooth operations.
• Develop and implement quality assurance protocols.
• Ensure operational activities remain on time and within budget.
• Track staffing requirements and provide hiring support.
• Pursue strategic and operational objectives actively.

Skills

Leadership skills

Strong communication

Decision-making

Conflict management

Microsoft Suite proficiency

Job description

Swak BPO Corp.is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire anOperations Leadto join our growing company.

Job Responsibilities:

• Maintain constant communication with management, staff, and clients to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget and timeframe
• Track staffing requirements, hiring new employees as needed

Job Requirements:

• 1-2+ years of proven experience in a leadership position
• Strong leadership and oversight skills
• Addressing operational concerns and issues and monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies
• Excellent interpersonal communication and organization skills to coordinate projects and activities
• Great decision-making skills and response to high-pressure situations
• Ability to communicate with internal and external staff effectively
• Excellent ability to delegate responsibilities while maintaining organizational control
• Highly trained in conflict management and business negotiation processes
• Proficiency in Microsoft Suite (Word, Excel, Outlook)
• Experience or knowledge in insurance is a plus!

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.