Carrier Dispute & Logistics Operations Analyst

Henkel Asia Pacific Service Centre; Makati; Hybride; PHP 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Top employer awards

Flexible hours

Hybrid work model

Work from anywhere up to 30 days/year

Health and wellbeing programs

Résumé du poste

Henkel Asia Pacific Service Centre in Manila is seeking a Supply Chain professional to manage end-to-end carrier dispute processes, review carrier invoices, and collaborate with carriers and internal teams to resolve issues and improve cost efficiency.

You will analyze trends, identify root causes, and drive data-based decisions while supporting North American logistics and maintaining strong relationships.

Qualifications

• Bachelor’s Degree in Engineering /Business /Supply Chain/IT or Management-related courses.
• Minimum of three (3) years relevant experience in Supply Chain
• Strong analytical and problem-solving skills with the ability to identify trends, resolve issues, and drive data-based decisions.
• Excellent organizational skills and attention to detail, enabling you to manage multiple priorities in a fast-paced logistics environment.
• Effective communication and stakeholder management skills, with the ability to collaborate across teams and build strong working relationships.
• Continuous improvement mindset and proficiency in data analysis and automation tools such as Power BI, VBA, and Python to support process optimization and operational efficiency.
• Amenable to work on a night-shift schedule (9:00 PM to 6:00 AM), and report on a hybrid work set-up in Ayala Avenue, Makati

Responsabilités

• Manage the end-to-end carrier dispute management process, from freight invoice validation through investigation, resolution, and closure
• Review and analyze carrier invoices to identify discrepancies, resolve billing issues, and ensure accurate transportation cost management
• Partner with carriers, logistics providers, and internal stakeholders to facilitate timely dispute resolution and maintain strong operational relationships
• Monitor and minimize accessorial and transportation-related costs by identifying trends, root causes, and corrective actions
• Support North American Logistics operations by ensuring compliance with established processes, controls, and service expectations
• Identify and implement opportunities to optimize logistics processes, improve data quality, and enhance Transportation Management System (TMS) performance
• Contribute to continuous improvement initiatives through reporting, analysis, and recommendations that drive operational efficiency and cost savings

Connaissances

Analytical skills

Problem-solving

Organizational skills

Communication

Stakeholder management

Continuous improvement mindset

Formation

Bachelor’s Degree in Engineering/Business/Supply Chain/IT

Outils

Power BI

VBA

Python

Description du poste

Henkel Asia Pacific Service Centre in Manila is seeking a Supply Chain professional to manage end-to-end carrier dispute processes, review carrier invoices, and collaborate with carriers and internal teams to resolve issues and improve cost efficiency.

You will analyze trends, identify root causes, and drive data-based decisions while supporting North American logistics and maintaining strong relationships.