Carrier Development Representative

Expedock; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Expedock is seeking a driven Carrier Development Representative to build relationships with truckload carriers and expand our client's carrier network. You will conduct outbound calls and email outreach to identify, engage, and pre-qualify carriers, while maintaining accurate CRM records and supporting onboarding.

The role requires strong English communication, ability to work night shifts, and experience in logistics outbound sales.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, Marketing, or related field preferred.
• 2–4 years in Sales Development, Business Development, Carrier Sales, Carrier Procurement, Freight Brokerage, or similar outbound sales in logistics/transportation.
• Proven cold calling, telemarketing, email outreach, and lead qualification experience.
• Excellent English communication skills (C1), written and verbal.
• Strong negotiation and relationship-building skills.
• Experience using CRM: Salesforce, HubSpot, Zoho, or similar.
• Familiarity with load boards, carrier databases, or TMS.
• Customer-focused, organized, and results-driven.
• Willing and able to work the night shift.

Responsibilities

• Conduct outbound telemarketing and email outreach to identify, engage, and pre‑qualify truckload carriers.
• Build and maintain a pipeline of qualified carriers to support growth of the carrier network.
• Introduce prospective carriers to partnership opportunities and guide onboarding.
• Maintain accurate records of carrier interactions, outreach activities, and pipeline progress in the CRM.
• Collaborate with Operations and Carrier Success to ensure a smooth onboarding experience.
• Update and maintain carrier records in CargoWise using data from My Carrier Portal.
• Perform quality checks to ensure carrier records remain accurate.
• Support rate negotiations and booking coordination as business needs evolve.
• Continuously build knowledge of carrier operations, freight brokerage, and transportation processes.

Skills

Outbound dialing

Email outreach

Lead qualification

CRM (Salesforce/HubSpot)

Negotiation

Relationship building

Telemarketing

Night shift availability

Independent work

Customer focus

Education

Bachelor's degree in Business/Logistics/SC/Marketing

Tools

Salesforce

HubSpot

Zoho CRM

CargoWise

Load boards

TMS

Job description

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting edge technology to enable businesses to unlock their full potential.

Who We Need

We're looking for a driven and confident Carrier Development Representative who enjoys building relationships and creating new partnership opportunities.

In this role, you'll use outbound calls and email outreach to identify, engage, and pre‑qualify truckload carriers, helping expand our client's carrier network. If you're proactive, goal‑oriented, and thrive in a fast‑paced environment, we'd love to hear from you.

What You'll Do:

• Conduct outbound telemarketing and email outreach to identify, engage, and pre‑qualify truckload carriers.
• Build and maintain a pipeline of qualified carriers to support the growth of the company's carrier network.
• Introduce prospective carriers to partnership opportunities and guide qualified carriers through the onboarding process.
• Maintain accurate records of carrier interactions, outreach activities, and pipeline progress in the CRM.
• Collaborate with the Operations and Carrier Success teams to ensure a smooth onboarding experience.
• Update and maintain carrier records in CargoWise using data from My Carrier Portal, ensuring carrier information is accurate, complete, and compliant.
• Perform quality checks to ensure carrier records remain accurate, complete, and up to date.
• Support rate negotiations and booking coordination as business needs evolve and based on performance.
• Continuously build knowledge of carrier operations, freight brokerage, and transportation processes to support business growth.

What You Need:

• Bachelor's degree in Business, Logistics, Supply Chain Management, Marketing, or a related field is preferred.
• At least 2–4 years of experience in Sales Development, Business Development, Carrier Sales, Carrier Procurement, Freight Brokerage, or similar outbound sales roles within the logistics/transportation industry, with experience in truckload (FTL) operations.
• Proven experience in cold calling, telemarketing, email outreach, and lead qualification.
• Excellent English communication skills (C1 proficiency), both written and verbal, with a neutral accent and professional phone presence.
• Strong negotiation, persuasion, and relationship‑building skills.
• Ability to work independently, manage multiple priorities, and consistently meet outreach and performance targets.
• Experience using CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar) to manage pipelines and document customer interactions.
• Familiarity with load boards, carrier databases, or Transportation Management Systems (TMS) is an advantage.
• Customer‑focused, highly organized, and results‑driven with strong problem‑solving skills.
• Willing and able to work the night shift.

Candidate Data & Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

• Evaluate your qualifications and suitability for current and future roles.
• Communicate with you throughout the recruitment process and improve our hiring processes and overall candidate experience.
• Maintain talent pools for future opportunities, where permitted by law.

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.