Logistics Coordinator (Dispatching & Carrier Sales)

Lean Solutions Group; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Lean Solutions Group (LSG) seeks a Carrier Sales Representative to support field agents by onboarding, training, and guiding them through internal systems, policies, and procedures.

You will manage carrier profiles, ensure compliance, assist with invoicing, and provide after-hours network support to keep operations running smoothly and efficiently across a global logistics network.

Qualifications

• Experience in freight brokerage, carrier sales, logistics coordination, or transportation customer service preferred.
• Proficiency with TMS, carrier onboarding tools, and standard office software (MS Excel, Word, Outlook).
• Excellent verbal and written communication skills with a customer-service focus.
• Strong multitasking, troubleshooting, and adaptability handling unexpected freight moves.
• High accuracy in data entry, compliance, and financial paperwork.

Responsibilities

• Onboarding & Training: Onboard and train new independent agents on internal software platforms, company policies, and operational procedures.
• Ongoing Guidance: Provide continuous training, troubleshooting, and daily operational support for agents and field staff.
• Business Development Assistance: Consult and collaborate with agents to help them bring on new business and expand their portfolio.
• Specialized Move Support: Offer guidance and hands-on support for complex or unfamiliar transportation loads.
• Central Liaison: Act as the primary intermediary for all operational inquiries between field agents and internal office staff.
• Database Maintenance: Update and maintain accurate carrier profiles within the Transportation Management System (TMS) and carrier onboarding platforms.
• Data Entry & Compliance: Manage data entry for new carrier setups, rate overrides, and compliance verifications.
• Risk & Claims Management: Oversee insurance tracking and assist with carrier claims management.
• Accounting Support: Assist Accounts Receivable (A/R) with processing load contracts for timely invoicing.
• Paperwork Resolution: Collaborate with the Finance department to collect and resolve any overdue agent paperwork.
• FSC Reporting: Maintain and update the weekly FSC report for release every Tuesday (or as pricing updates), incorporating leadership quotes and market profiles.
• After-Hours Network Support: Provide scheduled after-hours support to the network to resolve urgent, time-sensitive issues.

Skills

Freight brokerage experience

Carrier sales

Logistics coordination

Transportation customer service

Communication

Problem solving

Detail oriented

Flexibility

Tools

TMS

Carrier onboarding tools

MS Excel

MS Word

Outlook

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Job Summary

The Carrier Sales Representative plays a vital role in supporting our field agents across all aspects of their day-to-day operations. In this role, you will build and nurture key partner relationships between our independent agents and internal office staff, serving as the connective tissue that keeps our logistics network running smoothly. From agent onboarding and training to carrier compliance, database management, and operational troubleshooting, you will ensure our agents have the tools, guidance, and support they need to succeed.

Key Responsibilities

Agent Onboarding & Support

• Onboarding & Training: Onboard and train new independent agents on internal software platforms, company policies, and operational procedures.

• Ongoing Guidance: Provide continuous training, troubleshooting, and daily operational support for agents and field staff.

• Business Development Assistance: Consult and collaborate with agents to help them bring on new business and expand their portfolio.

• Specialized Move Support: Offer guidance and hands-on support for complex or unfamiliar transportation loads.

• Central Liaison: Act as the primary intermediary for all operational inquiries between field agents and internal office staff.

Carrier Management & Compliance

• Database Maintenance: Update and maintain accurate carrier profiles within the Transportation Management System (TMS) and carrier onboarding platforms.

• Data Entry & Compliance: Manage data entry for new carrier setups, rate overrides, and compliance verifications.

• Risk & Claims Management: Oversee insurance tracking and assist with carrier claims management.

Financial & Operational Coordination

• Accounting Support: Assist Accounts Receivable (A/R) with processing load contracts for timely invoicing.

• Paperwork Resolution: Collaborate with the Finance department to collect and resolve any overdue agent paperwork.

• Fuel Surcharge (FSC) Reporting: Maintain and update the weekly FSC report for release every Tuesday (or as pricing updates), incorporating leadership quotes and market profiles.

• After-Hours Network Support: Provide scheduled after-hours support to the network to resolve urgent, time-sensitive issues.

Qualifications & Skills

• Experience: Previous experience in freight brokerage, carrier sales, logistics coordination, or transportation customer service preferred.

• Technical Skills: Proficiency with Transportation Management Systems (TMS), carrier onboarding tools, and standard office software (MS Excel, Word, Outlook).

• Communication: Exceptional verbal and written communication skills with a strong customer-service mindset.

• Problem-Solving: Strong ability to multitask, troubleshoot unexpected issues on the fly, and navigate unfamiliar freight moves.

• Detail-Oriented: High accuracy in data entry, compliance management, and financial paperwork tracking.

• Flexibility: Willingness to provide periodic after-hours support to maintain continuous network operations.

Join the Lean Solutions Group! Innovate, grow your career, and make a real impact with a fast-paced, collaborative global team.