Care Coordination Specialist - Wellbeing & Compliance

Brainbox; Angeles; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

HMO on day 1

37.5h week with weekends off

Travel opportunities

Job summary

Brainbox in Pampanga is seeking a Care Coordinator to support supervision sessions, incident reviews, wellbeing surveys, and audits for a frontline care team supporting Australian OOHC clients.

You will coordinate supervision, assist care workers in applying the care model, monitor schedules, review incidents, and contribute to training and compliance activities. On-site role with a 37.5-hour week and opportunities to grow with international clients.

Qualifications

• 2-4 years of experience as an Admin or Coordinator in the NDIS industry or healthcare industry in Australia
• Excellent written and verbal English communication, with ability to produce high-quality documentation
• Strong organisational skills and attention to detail
• Experience working with an Australian or international client in health, community services, or care-related sectors
• Familiarity with child-safe standards, safeguarding frameworks, or out-of-home care practices
• Comfortable managing multiple recurring schedules and documentation cycles independently

Responsibilities

• Coordinate and facilitate scheduled formal supervision sessions for Therapeutic Care Workers
• Support care workers in reflecting on and applying the therapeutic care model
• Monitor supervision schedules and records, flag overdue sessions
• Review incident documentation and prepare learning summaries
• Analyse wellbeing surveys and recommend actions
• Assist with audits using client templates
• Maintain the audit register and report completion rates and outstanding actions

Skills

Admin coordination

English communication

Organisational skills

Experience with Australian clients

Job description

Brainbox in Pampanga is seeking a Care Coordinator to support supervision sessions, incident reviews, wellbeing surveys, and audits for a frontline care team supporting Australian OOHC clients.

You will coordinate supervision, assist care workers in applying the care model, monitor schedules, review incidents, and contribute to training and compliance activities. On-site role with a 37.5-hour week and opportunities to grow with international clients.