Client Retention Specialist - Front End

Eastwest Healthcare Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare service provider in Makati is seeking a dedicated client servicing professional to ensure smooth account operations and enhance client relationships. You will be responsible for account handling, responding to inquiries, and preparing reports. Applicants should hold a Bachelor’s degree with at least 1 year of related experience. Immediate start required. On-site work is mandatory.

Qualifications

• At least 1 year of experience in client servicing, preferably in HMO, insurance, or healthcare industries.
• Proven skills in account management and issue resolution.
• Ability to handle multiple accounts in a fast-paced environment.

Responsibilities

• Provide client-facing support for account servicing needs.
• Respond to client inquiries promptly and professionally.
• Prepare and present quarterly utilization reports.

Skills

Customer service orientation

Problem-solving skills

Client relationship building

Attention to detail

Organizational abilities

Communication skills

Education

Bachelor’s degree

Preferably Marketing Management

Tools

MS Office (Excel, Word, Outlook)

CRM systems

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

• Provide direct, client-facing support for day-to-day account servicing needs to ensure smooth and efficient operations
• Ensure accurate handling of account setup, updates, and maintenance, coordinating documentation and system inputs to maintain service integrity
• Respond to client inquiries and concerns promptly and professionally, offering resolution and follow-through
• Engage proactively with clients to support membership retention and renewals, reinforcing healthcare service value
• Lead client onboarding and benefit orientation, including installation and clear explanation of service expectations
• Coordinate closely with internal teams (underwriting, claims, finance, provider networks) for seamless client experience
• Prepare and present quarterly utilization reports with data-driven insights to help clients manage costs and make informed decisions
• Organize and support client engagement activities like Annual Physical Exams (APE), wellness programs, and health fairs
• Collect and act on client feedback, identify service gaps, and recommend solutions to enhance customer journey
• Contribute to long-term relationship building, focusing on retention strategies and aligning client needs with organizational capabilities
• Drive effective renewal negotiations by understanding client needs and presenting value-driven recommendations
• Ensure timely execution of required documentation, including signed contracts and compliance with AMLA prior to medical policy activation

Qualifications:

• Bachelor’s degree holder / College Graduate
• At least 1 year of experience in client servicing, preferably in HMO, insurance, or healthcare industries (open to interested newbies)
• Proven skills in account management, including client relationship building, issue resolution, and retention strategies
• Strong customer service orientation and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail and strong organizational abilities
• Proficient in MS Office (Excel, Word, Outlook); experience with CRM systems is a plus
• Ability to handle multiple accounts and meet deadlines in a fast-paced environment
• Holds a valid driver’s license and able to drive as needed for client servicing activities
• Willing to work on-site
• Preferably Marketing Management graduate

Start Date:

• IMMEDIATELY

Working Location

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