Case Specialist

Global Virtuoso, Inc.; Makati; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

HMO coverage from day one

13th month pay

Government-mandated benefits

Job summary

Global Virtuoso, Inc. in Makati is seeking a case coordinator to support healthcare and travel insurance clients, handling inquiries and case documentation.

You will work evenings, build strong client relationships, and ensure timely resolution of cases while maintaining accurate data and collaborative teamwork.

Qualifications

• Bachelor's Degree in Health Sciences or related field
• Minimum 2 years in BPO or healthcare industry
• Advanced Excel skills
• Excellent English communication, both written and spoken
• Customer service and multi-tasking skills
• Strong data, time management and coordination abilities
• Ability to handle quotations and billing via on-the-job training
• Integrity and good attendance
• Collaborative and teamwork values
• Results-oriented and performance-driven
• Experience in medical/travel assistance preferred
• Willing to work in Makati and onsite at multiple sites

Responsibilities

• Act as point of contact for assistance companies, travelers, insurance companies, and other clients
• Resolve, update, monitor, and track the status of each case from beginning to end
• Respond to customers' queries and concerns via telephone, email/web, fax, or written correspondence
• Update customers on case status
• Follow through and bring outstanding cases to closure
• Communicate with providers (hospital, air ambulance provider, etc.) verbally or in writing to secure documentation
• Work in coordination with agents, brokers, or insurance representatives to ensure correct information about benefits coverage is given to the customer
• Maintain all case files by accurately entering required data in the workflow database on a daily basis
• Collect, record and organize information related to each case
• Assess the data's accuracy, validity, and integrity before use

Skills

Advanced Excel

English communication

Customer service

Multi-tasking

Critical thinking

Data management

Time management

Integrity

Teamwork

Results-driven

Education

Bachelor's Degree in Health Sciences

Job description

What you will do

• Act as point of contact for assistance companies, travelers, insurance companies, and other clients

• Resolve, update, monitor, and track the status of each case from beginning to end

• Respond to customers' queries and concerns via telephone, email/web, fax, or written correspondence

• Update customers on case status

• Follow through and bring outstanding cases to closure

• Communicate with different providers (hospital, air ambulance provider, etc.) verbally or in writing to secure documentation

• Work in coordination with agents, brokers, or insurance representatives to ensure correct information about benefits coverage is given to the customer

• Maintain all case files by accurately entering required data in the workflow database on a daily basis

• Collect, record and organize information related to each case

• Assess the data's accuracy, validity, and integrity before use

What you bring

• Bachelor's Degree in Health Sciences (Nursing, Physical Therapy, or other Medical/Business-related courses)

• Minimum of two (2) or more years of work experience in the BPO or healthcare industry

• Advanced Excel skills

• Excellent English communication skills: oral and written

• Customer service and multi-tasking skills

• Critical thinking, coordinating, data and time management skills in a dynamic, fast-paced work environment

• Ability to handle or prepare quotations, billing, and the like, achieved through on-the-job training

• Integrity and above-average attendance

• Highly collaborative and values teamwork

• Results-oriented and performance-driven

• Preferably with work experience in industries related to medical and travel assistance

• Willing to work in Makati and to be assigned to work in different sites

What we offer

• HMO coverage from day one, 13th month pay, and government-mandated benefits

• An active employee engagement program at our Makati operations center

Hours and shifts

The role is primarily assigned on an evening shift but the schedule can change depending on business requirements.