Care Access & Referral Coordinator

Genfinity; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

Author Health is seeking a Referral Specialist to manage intake, verification, and coordination of physician referrals to ensure accurate patient onboarding across multiple channels.

This role requires a healthcare allied degree and at least 1 year of U.S. healthcare experience, EMR proficiency, and strong communication skills. Onsite work in Makati or Pasig is required, with US business hours and full-time commitment.

Qualifications

• Graduate of any Healthcare Allied degree.
• At least 1 year of experience in U.S. healthcare.
• Proficiency with technology platforms and EMRs required.
• Ability to lead independently, self-starter, takes initiative, comfort with ambiguity and working in a nascent environment.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Teamwork oriented.
• Organized, highly detail oriented, and able to manage multiple priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with delegated tasks.
• Must be willing to work in Makati or Pasig Office.
• Amenable to work Monday to Friday on US business hours.
• Willing to work full-time onsite.

Responsibilities

• Manage intake, verification, and coordination of referrals to ensure accurate patient onboarding.
• Verify patient insurance information, including Medicare Advantage requirements.
• Identify and confirm referral sources and trigger outreach workflows.
• Serve as referral coordination SME for internal and third-party stakeholders; share updates with referring sources.
• Collaborate with partners to refine engagement plans for patients with missing/incorrect contact data.
• Review referral details and expectations with potential patients as required.

Skills

Customer service

Verbal and written communication

Teamwork

Detail oriented

Initiative / self-starter

Ability to work with ambiguity

Education

Healthcare Allied degree

Tools

EMR systems

Job description

Author Health is seeking a Referral Specialist to manage intake, verification, and coordination of physician referrals to ensure accurate patient onboarding across multiple channels.

This role requires a healthcare allied degree and at least 1 year of U.S. healthcare experience, EMR proficiency, and strong communication skills. Onsite work in Makati or Pasig is required, with US business hours and full-time commitment.