Cards Disputes Analyst — Global Banking Growth & Impact

ING Hubs Türkiye; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

ING Hubs Philippines is seeking an Analyst - Retail Banking Operations to support customers across channels, handle everyday banking needs, and ensure compliance with applicable regulations. You will take ownership of inquiries and contribute to process improvements while aligning with a customer-first mindset.

Join ING’s global banking environment, embracing innovation, collaboration, and opportunities for growth in a diverse workplace.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in Banking, Shared Services, Customer Operations or BPO preferred.
• Strong verbal and written English communication.
• Proficiency in Microsoft Office applications.
• Ability to work in a dynamic, fast-paced environment.
• Strong analytical, problem-solving, and teamwork skills.

Responsibilities

• Support customers through multiple communication channels including chat, voice calls, video calls, email, and messaging platforms.
• Assist customers with everyday banking needs, including payments, cards, online banking, and other retail banking products and services.
• Process customer requests accurately and efficiently while ensuring compliance with applicable regulations and policies.
• Take ownership of customer inquiries, requests, and complaints from start to resolution.
• Identify issues, recommend solutions, and contribute to continuous process improvements.
• Collaborate with colleagues across teams to achieve operational and service excellence goals.
• Support productivity, quality, and turnaround-time targets while maintaining a customer-first mindset.
• Adhere to risk, compliance, and operational procedures in all activities.

Skills

Strong English communication

Analytical skills

Problem solving

Teamwork

Adaptability

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office

Job description

ING Hubs Philippines is seeking an Analyst - Retail Banking Operations to support customers across channels, handle everyday banking needs, and ensure compliance with applicable regulations. You will take ownership of inquiries and contribute to process improvements while aligning with a customer-first mindset.

Join ING’s global banking environment, embracing innovation, collaboration, and opportunities for growth in a diverse workplace.