DE Savings & Invest - Senior Analyst

ING Hubs Philippines; Metro Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

ING Hubs Philippines seeks a Senior Analyst to support ING customers via chat and voice channels, ensuring high-quality service and timely resolution of inquiries. You will manage end-to-end requests, handle complex cases, and contribute to operational excellence.

Ideal candidates are college graduates with at least 3 years in retail banking, shared services, or BPO, and possess strong English communication, analytical skills, and a collaborative mindset for a fast-paced, international

Qualifications

• College graduate with at least 3 years of professional experience.
• English communication and customer service skills required.
• Detail-oriented, analytical, and able to navigate complex processes and procedures.
• Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.

Responsibilities

• Support ING customers through chat and voice channels, providing exceptional service and resolving inquiries.
• Manage end-to-end customer requests and complaint resolution while ensuring compliance with relevant regulations and policies.
• Handle complex customer cases and contribute to team productivity and operational excellence.
• Collaborate across teams and continuously develop expertise across multiple Retail Operations processes.

Skills

Customer service

English communication

Analytical thinking

Teamwork

Education

Bachelor's degree

Job description

DE Savings & Invest – Senior Analyst

Help shape the future of digital banking.

At ING Hubs Philippines, you'll be part of a global organization that is redefining banking through innovation, technology, and exceptional customer experiences. If you're passionate about helping customers, solving complex problems, and working in a fast-paced international environment, we'd love to hear from you.

What You'll Do

• Support ING customers through chat and voice channels, providing exceptional service and resolving inquiries with confidence.


• Manage end-to-end customer requests and complaint resolution while ensuring compliance with relevant regulations and policies.


• Handle complex customer cases and contribute to team productivity and operational excellence.


• Collaborate across teams and continuously develop expertise across multiple Retail Operations processes.

What We're Looking For

• College graduate with at least 3 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.


• Strong English communication and customer service skills.


• Detail-oriented, analytical, and able to navigate complex processes and procedures.


• Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.

Why Join ING?

• Be part of one of the world's leading digital banking organizations.


• Work with diverse global teams in an inclusive and collaborative culture.


• Enjoy opportunities for learning, certification, and career growth.


• Receive competitive compensation and benefits.

Diversity, Equity & Inclusion

At ING, we are committed to building an inclusive workplace where everyone can thrive. We welcome candidates from all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams, fuels innovation, and helps us better serve our customers and communities.