Cards & Consumer Loans Systems Lead

Metrobank; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

Metrobank is seeking a Head for the Cards and Consumer Loans Systems Department responsible for overseeing personnel and managing application stability. The ideal candidate will ensure compliance to budget parameters and facilitate effective liaisons with IT departments.

This role requires leadership in a highly dynamic environment, focusing on operational efficiency, incident management, and team development.

Qualifications include a Bachelor's degree in IT, a minimum of 5 years in application support, and managerial experience.

Qualifications

• Minimum of 5-8 years of experience in IT application support or service delivery.
• At least 2-3 years in a supervisory or managerial role.
• Experience in ITIL environment preferred.

Responsibilities

• Manage departmental personnel and maintain application stability.
• Monitor closure of application incidents needing second-level support.
• Handle personnel management including recruitment and performance appraisals.

Skills

IT application support

Incident and problem management

Vendor and stakeholder management

Application maintenance

Service transition

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Master's degree (optional but preferred for leadership roles)

Job description

Metrobank is seeking a Head for the Cards and Consumer Loans Systems Department responsible for overseeing personnel and managing application stability. The ideal candidate will ensure compliance to budget parameters and facilitate effective liaisons with IT departments.

This role requires leadership in a highly dynamic environment, focusing on operational efficiency, incident management, and team development.

Qualifications include a Bachelor's degree in IT, a minimum of 5 years in application support, and managerial experience.