Cardholder Experience Specialist

Metrobank; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Metrobank is looking for a customer service representative in Quezon City to provide quality service to clients via email, chat, and calls. This role is crucial in fulfilling requests and ensuring timely resolution of inquiries.

Applicants must have a bachelor’s degree and strong communication skills; previous experience in customer service is a plus, though fresh graduates are also encouraged to apply. Candidates should be amenable to a flexible, on-site work schedule, including night shifts and weekends.

Qualifications

• At least 1 year experience in Customer Service is an advantage.
• Fresh graduates are welcome to apply.
• Candidates should be amenable to work on site 100% with shifting schedule.

Responsibilities

• Responding to requests of cardholders via e-mail, chat, and other applications.
• Ensuring timely and accurate resolution of card sales and service inquiries.

Skills

Excellent Oral and Written Communication Skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Target-driven

Customer-oriented

Education

Bachelor’s degree from a college/university

Job description

Metrobank is looking for a customer service representative in Quezon City to provide quality service to clients via email, chat, and calls. This role is crucial in fulfilling requests and ensuring timely resolution of inquiries.

Applicants must have a bachelor’s degree and strong communication skills; previous experience in customer service is a plus, though fresh graduates are also encouraged to apply. Candidates should be amenable to a flexible, on-site work schedule, including night shifts and weekends.