Card Systems/TSYS Lead

Create Synergies Inc.; Pasig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Create Synergies Inc. seeks an experienced Card Systems / TSYS Lead to drive governance and production stability for high-volume card processing environments. The role demands 10+ years of TSYS experience, strong analytics, and stakeholder management across global banking ecosystems.

You will lead production incidents, review vendor solutions, and translate complex data into actionable recommendations for executives. This is a hands-on leadership role with fast-paced operational demand.

Qualifications

• 10+ years of experience with TSYS or comparable card/payment processing platforms.
• Hands-on experience with TSYS Prime, TS2, or equivalent systems.
• Deep understanding of issuing, acquiring, authorization, clearing, and settlement.
• Proven experience in L2/L3 production support and incident management.
• Experience with ISO 8583 messaging and transaction flows.
• Strong SQL skills for investigation and troubleshooting.
• Working knowledge of Unix/Linux, log analysis, and shell scripting.
• Familiarity with Splunk, AppDynamics, or Dynatrace.
• Vendor governance and technical solution review experience.
• Excellent stakeholder management and executive communication.

Responsibilities

• Act as the primary technical authority for TSYS-based solutions.
• Assess designs for performance, scalability, resilience, and operational readiness.
• Identify gaps and drive timely resolution of risks.
• Lead L2/L3 production support and incident management.
• Troubleshoot production issues using logs, SQL, and monitoring tools.
• Coordinate with vendors and global stakeholders.

Skills

TSYS / card processing

SQL

Unix/Linux

Vendor governance

Executive communication

Incident management

High-volume processing

Problem solving

Tools

Splunk

AppDynamics

Dynatrace

Oracle

DB2

Job description

Role Overview

We are seeking an experienced Card Systems / TSYS Lead to provide technical and operational leadership for high-volume card payment processing environments. The role will serve as the primary technical authority for TSYS-based platforms, driving solution governance, production stability, incident resolution, vendor management, and proactive risk mitigation. The ideal candidate brings 10+ years of experience in TSYS or comparable card processing platforms, with strong expertise across payment processing, production support, performance analysis, and technical stakeholder management. This is a hands-on leadership role requiring the ability to challenge vendor solutions, lead high-priority production issues, and translate complex technical findings into clear, data-driven recommendations.

Key Responsibilities

TSYS Solution Governance & Technical Leadership

• Act as the primary technical authority in reviewing, validating, and challenging solutions proposed by TSYS or other technology vendors.
• Assess solution designs against performance, scalability, resilience, failover, and operational readiness requirements.
• Identify gaps, inconsistencies, delays, and technical risks and drive timely resolution.
• Proactively identify and mitigate production risks, including performance bottlenecks and transaction-processing issues.
• Provide hands-on technical leadership during production and operational calls.

Production Support & Incident Management

• Lead L2/L3 production support activities for TSYS/card processing platforms.
• Perform incident triage, troubleshooting, root cause analysis, and resolution within defined SLAs.
• Investigate complex production issues using transaction data, logs, SQL queries, and monitoring tools.
• Drive resolution of recurring issues and reduce dependency on higher-level support through strong technical ownership.
• Support high-pressure and potentially 24x7 production environments.

Payment & Card Processing

• Provide deep technical expertise across card payment processing, including issuing, acquiring, authorization, clearing, and settlement.
• Troubleshoot high-volume transaction-processing environments and performance-related issues.
• Analyze ISO 8583 messages and transaction flows.
• Apply strong understanding of TSYS platforms such as TS2, Prime, or comparable card processing systems.

Vendor & Stakeholder Management

• Serve as the primary technical point of accountability for coordination with TSYS and other ecosystem stakeholders.
• Challenge vendor responses and proposed solutions using strong technical knowledge and data-backed insights.
• Work closely with internal banking, technology, and operational teams to align solutions with business and technical requirements.
• Drive escalations when required and communicate complex technical issues effectively to senior stakeholders and executives.
• Coordinate with external partners and global banking/payment ecosystem stakeholders.

Technical Analysis & Troubleshooting

• Use SQL for data analysis, transaction investigation, troubleshooting, and root cause analysis.
• Perform log analysis, job monitoring, and diagnostics using Unix/Linux environments.
• Utilize shell scripting where applicable for automation and operational diagnostics.
• Work with databases commonly used in card-processing environments, including Oracle and/or DB2.
• Leverage monitoring and observability tools such as Splunk, AppDynamics, or Dynatrace.

Required Qualifications & Experience

• 10+ years of experience working with TSYS or comparable card/payment processing platforms.
• Strong hands-on experience with TSYS Prime, TS2, or equivalent card processing systems.
• Deep understanding of the payments and card processing domain, including issuing, acquiring, authorization, clearing, and settlement.
• Proven experience in L2/L3 production support, incident management, and technical operations.
• Strong understanding of high-volume transaction-processing environments and performance tuning.
• Experience with ISO 8583 messaging and transaction flows.
• Strong SQL skills for investigation, data analysis, and troubleshooting.
• Working knowledge of Unix/Linux, including log analysis, job monitoring, and shell scripting.
• Basic technical knowledge of Oracle and/or DB2 databases.
• Familiarity with monitoring tools such as Splunk, AppDynamics, or Dynatrace.
• Proven experience in vendor governance and technical solution review.
• Strong stakeholder management and executive communication skills.
• Experience working with global banking clients, payment processors, or financial services ecosystems.

Leadership & Behavioral Competencies

• Strong analytical and problem-solving capabilities.
• Able to independently lead complex production incidents and technical escalations.
• Confident in challenging vendors and stakeholders when technical risks or gaps are identified.
• Strong communication skills, with the ability to translate technical findings into clear business impact.
• Comfortable operating in high-pressure production environments.
• Strong sense of ownership and accountability for L2 support and technical operations.
• Able to work collaboratively across technology, business, vendor, and operational teams.
• Willingness to support 24x7 operations when required.