Operations Lead | TSYS Platforms | Production Support | SQL | Unix/Linux

Gratitude Philippines

Manila

On-site

PHP 1,800,000 - 2,400,000

Full time

14 days+

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Job summary

Gratitude Philippines is seeking an experienced Operations Lead to oversee critical payment systems, bringing deep expertise in TSYS platforms, production support, SQL, and Unix/Linux. This senior role requires strong leadership and a track record of delivering operational excellence.

You will drive incident management, root cause analysis, and stakeholder coordination to ensure high system availability and performance across enterprise payment platforms. Onsite with rotating schedules.

Qualifications

Bachelor's degree in CS/IT/engineering or related field.
8–10 years in production support or technical operations.
Leadership experience managing production operations and teams.
Strong analytical and communication skills.

Responsibilities

Oversee TSYS platforms and payment systems operations.
Lead incident management and RCA processes.
Coordinate with stakeholders and vendors.
Ensure platform reliability and performance.

Skills

Leadership

Stakeholder management

Analytical thinking

Communication

Incident management

Education

Bachelor's degree in CS/IT/ENG

Tools

TSYS Platforms

SQL

Unix/Linux

AppDynamics

Splunk

Dynatrace

Job description

Location: Eton Centris, Quezon Avenue, Quezon City, Metro Manila (Onsite)

Employment Type: Full-Time

Work Schedule: Rotating/Shifting Schedule

Experience Level: Senior (8–10 Years)

Start Date: ASAP

Open Position: 1

Lead Critical Payment Operations & Technical Support

We are looking for an experienced Operations Lead with deep expertise in TSYS Platforms, Production Support, Payment Systems, SQL, and Unix/Linux to oversee mission-critical operations and technical support.

In this leadership role, you will act as the primary technical authority, driving operational excellence, incident management, root cause analysis, and stakeholder coordination while ensuring high system availability, resilience, and performance across enterprise payment platforms.

This opportunity is ideal for professionals with strong experience supporting banking, financial services, payment processing, or enterprise transaction systems.

Key Responsibilities

Technical Leadership

Serve as the primary technical authority for evaluating and validating TSYS platform solutions.
Review and challenge solution designs to ensure they meet business, technical, scalability, and performance requirements.
Collaborate with internal teams and external stakeholders to align technical solutions with business objectives.
Bridge the gap between operational ticket management and deep technical problem analysis.

Production Support & Incident Management

Provide technical leadership during production incidents and operational bridge calls.
Lead Level 2 (L2) production support activities.
Perform incident triage, root cause analysis (RCA), and issue resolution within agreed SLAs.
Drive escalations using data-driven analysis and technical insights.
Reduce recurring incidents by identifying underlying system issues and implementing long-term solutions.

Platform Performance & System Reliability

Monitor system health, stability, and operational readiness.
Ensure system resilience, failover readiness, and service continuity.
Identify performance bottlenecks and recommend improvements.
Proactively mitigate operational risks and prevent service disruptions.
Review transaction processing performance and platform scalability.

Stakeholder & Vendor Management

Coordinate with internal teams and external technology partners to resolve production issues.
Track issue resolution progress and ensure timely closure.
Drive accountability across stakeholders while maintaining effective communication.
Participate in operational governance meetings and technical reviews.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
8–10 years of relevant experience in Production Support, Payment Systems, Technical Operations, or Enterprise Support.
Leadership or Lead-level experience managing production operations and technical teams.
Strong analytical, troubleshooting, and decision‑making skills.
Excellent communication and stakeholder management skills.
Stable employment history (not a job hopper).

Core Technical Skills

Candidates should possess strong experience in the following technologies:

Payment Platforms