Card Disputes & Authorizations Specialist

Zed

Taguig

On-site

PHP 600,000 - 900,000

Full time

3 days ago

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Job summary

Zed in the Philippines is seeking a Card Operations Specialist to manage disputes and authorizations from inquiry to final resolution. You will investigate transactions, coordinate chargebacks, and communicate clearly with cardholders while collaborating with Fraud & KYC and Engineering to improve the user experience.

This hands-on role requires issuing-side chargeback experience, strong analytical judgment, and meticulous documentation.

Qualifications

3+ years issuing-side chargeback experience, including filing and representment.
Knowledge of Mastercard dispute rules, reason codes, and deadlines.
Experience with card management platforms and dispute tools.
Strong communication with cardholders in writing.

Responsibilities

Support cardholders through resolution of disputes, declines, refunds, and reversals.
Investigate transactions using processor and network data and document evidence.
Manage chargebacks from eligibility assessment to representment/arbitration.
Coordinate fraud-related cases with the Senior Analyst and communicate updates.
Track account adjustments with Finance for credits and reversals.
Prepare weekly/monthly reporting on case volumes and outcomes.
Update dispute procedures and templates as rules change.