Card Disputes & Authorizations Specialist

Zed; Metro Manila; On-site; PHP 450,000 - 600,000; Full time

Job summary

Zed in Manila, Philippines is seeking a Card Operations Specialist to manage card disputes from inquiry to resolution. You will investigate transactions using processor data, file Mastercard chargebacks, and coordinate with Finance for account adjustments, refunds, and reconciliation.

The role demands meticulous record-keeping and timely updates to stakeholders. Ideal candidates bring hands-on issuing-side chargeback experience, strong analytical skills, and excellent communication with

Qualifications

• Experience handling issuing-side chargebacks.
• Strong analytical and data interpretation skills.
• Excellent communication with cardholders and stakeholders.

Responsibilities

• Investigate card disputes from inquiry to resolution.
• File Mastercard chargebacks and track outcomes.
• Coordinate with Finance for account adjustments.
• Collaborate with relevant teams to resolve disputes quickly.

Skills

Issuing-side chargebacks

Analytical thinking

Cardholder communication

Job description

Zed in Manila, Philippines is seeking a Card Operations Specialist - Disputes & Authorizations to manage card disputes from inquiry to resolution. You will investigate transactions using processor data, file Mastercard chargebacks, and coordinate with Finance for account adjustments.

This hands-on role requires issuing-side chargeback experience, strong analytical skills, and clear communication with cardholders.