Capital Markets Client Experience Specialist

Rimes; Metro Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Rimes in the Philippines is seeking a Client Managed Services professional to deliver data services to financial clients. You will handle customer interactions, monitor data feeds, and resolve issues with a focus on quality.

Ideal candidate has a finance/data background, strong Excel, basic Python, and the ability to manage multiple tasks with accuracy. The role collaborates with global teams to ensure service levels and client satisfaction.

Qualifications

• Experience in the financial data industry.
• Graduate caliber in finance, mathematics or related field.
• Experience working with, querying, and manipulating data and large datasets.
• Strong MS Excel knowledge and data analysis skills.
• Understanding equity and fixed income indices is a plus.
• Familiarity with financial databases and data feeds.

Responsibilities

• Deliver information and analytical solutions to customers, enhancing understanding of products.
• Monitor and troubleshoot daily data feeds and services to maintain high quality.
• Resolve client queries promptly to ensure satisfaction.
• Handle escalations from internal teams and drive swift resolutions.
• Communicate with clients to foster strong relationships and clear updates.
• Ensure service delivery aligns with KPIs and quality standards.
• Document processes and support product and service quality.
• Organize training, demos, and client calls to educate users.

Skills

Customer service

Data analysis

Excel

Python

AI agents

Education

Finance/Math degree

Tools

Financial databases

Job description

Rimes in the Philippines is seeking a Client Managed Services professional to deliver data services to financial clients. You will handle customer interactions, monitor data feeds, and resolve issues with a focus on quality.

Ideal candidate has a finance/data background, strong Excel, basic Python, and the ability to manage multiple tasks with accuracy. The role collaborates with global teams to ensure service levels and client satisfaction.