Capacity Planner - Workforce Management

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

HMO

Job Training

Job summary

A Human Resource Consultancy in Metro Manila, Pasay, is seeking an experienced individual to analyze workforce requirements and manage service level agreements. The ideal candidate will possess a Bachelor's degree and 2-3 years of experience in workforce management, with in-depth knowledge of BPO operations. This full-time, on-site role also offers a performance bonus, health insurance, and opportunities for professional development.

Qualifications

• 2–3 years of experience in workforce management or capacity planning.
• Strong knowledge of capacity planning methodologies.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Analyze workforce requirements and develop capacity plans.
• Monitor and manage service level agreements (SLAs).
• Prepare reporting analysis for senior management.

Skills

Knowledge of BPO/Call Center operations

Proficient in workforce management tools

Excellent people management skills

Strategic planning skills

Education

Bachelor’s degree in a relevant field

Job description

RSD Human Resource Management Consultancy

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training

Description

• Analyze workforce requirements and develop capacity plans to optimize operational efficiency.
• Monitor and manage service level agreements (SLAs) to ensure compliance and performance standards are met.
• Utilize workforce management tools to forecast staffing needs and track shrinkage and absenteeism.
• Collaborate with team leaders to implement strategic plans for workforce optimization.
• Prepare and present reporting analysis to senior management regarding workforce performance metrics.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2–3 years of experience in workforce management or capacity planning.
• Skills and Competencies: Strong knowledge of BPO/Call Center operations and capacity planning methodologies.
• Skills and Competencies: Proficient in workforce management tools and reporting analysis.
• Qualities and Traits: Excellent people management and strategic planning skills.
• Responsibilities and Duties: Ability to work under pressure and meet deadlines in a fast-paced environment.

Working Location

RDS Human Resource Management Consultancy