Capability Development - Sales Training Manager

Siegen HR Solutions; Manila; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading HR solutions provider is seeking a Sales Training Manager in Manila, Philippines. The role involves planning and implementing strategic learning initiatives that enhance business performance. The ideal candidate should have at least 12 years of BPO sales training experience and 5 years in leadership positions. Responsibilities include improving workforce performance and ensuring business outcomes align with client needs. This position offers an opportunity to influence training strategies in a dynamic environment.

Qualifications

• Must have at least 12 years of overall experience in a BPO sales training capacity.
• At least 5 years of experience in a leadership role.

Responsibilities

• Strategic Learning Initiative Planning & Implementation.
• Confirm current state of business outcomes using the Capability Development Maturity model.
• Define strategic learning and performance priorities that drive business value.
• Improve workforce performance metrics.
• Identify required analytics to complete the project.
• Gain client stakeholder agreement for the program.
• Implement program and measure outcomes.
• Communicate results to stakeholders.

Skills

BPO sales training expertise

Leadership

Strategic planning

Performance measurement

Job description

Capability Development - Sales Training Manager

About the job Capability Development - Sales Training Manager

Overall Purpose:

Theindividual’s primary discipline as defined in the roles for Learning (BusinessInterlock, Instructional Design and Client Delivery Services)

Responsibilities:

• Strategic Learning Initiative Planning & Implementation
• Confirm current state of business outcomes using the Capability DevelopmentMaturity model
• Define strategic learning and performance priorities that drive business valueand innovation to enhance the client’s business, in at least one of three keyareas
• Improve workforce performance (e.g. speed to competency, average training hourscompleted/ in compliance, attrition % improvement)
• Improve business results (e.g. alignment to business through learning channels,improved ROI to learning events, customer satisfaction)
• Identify required analytics to complete the project (e.g. audience data,current demand for course, current/ average costs for delivery, curriculumoutput hours)
• Clearly define and document the project plan including milestones, deliverablesand outcomes
• Gain client stakeholder agreement for the program
• Implement program and measure outcomes
• Communicate results to stakeholders and gain approval for submission ofcredential

Skills Requirements:

• Must have at least 12 years of overall experience in a BPO sales trainingcapacity and at least 5 years of experience in leadership