Cantonese-Speaking Senior Client Services Lead (Hybrid)

ANZ Global Services and Operations (Manila), Inc; Makati; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

ANZ Global Services and Operations (Manila), Inc in Makati seeks a Senior Client Services Officer (Cantonese-speaking) to deliver high-quality service to Tier 1 clients, resolving queries promptly and often at first contact.

This role sits within Transaction Banking – Payment & Cash Operations, focusing on improving service performance and encouraging self-service adoption, with hybrid work and permanent full-time terms.

Qualifications

• Proficiency in Cantonese and English for client communication.
• Strong client service skills with ability to handle complex queries.
• Experience in transaction banking, particularly payments and cash products.

Responsibilities

• Resolve complex client queries and manage service recovery cases to deliver timely outcomes.
• Manage a portfolio of clients with accountability for service and performance.
• Identify trends and implement improvements to enhance service quality and efficiency.
• Promote adoption of self-service solutions through proactive client engagement.
• Coach and support team members to strengthen service delivery.
• Support line manager on submitting reports and monitoring SLAs.

Skills

Cantonese

English

Client service

Transaction banking

Job description

ANZ Global Services and Operations (Manila), Inc in Makati seeks a Senior Client Services Officer (Cantonese-speaking) to deliver high-quality service to Tier 1 clients, resolving queries promptly and often at first contact.

This role sits within Transaction Banking – Payment & Cash Operations, focusing on improving service performance and encouraging self-service adoption, with hybrid work and permanent full-time terms.