Senior Client Services Specialist - Transaction Banking

ANZ; Makati; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Health insurance

Flexible working arrangements

Job summary

ANZ in Manila is seeking a Senior Client Services Officer to support peers in delivering high-quality customer service and to resolve queries at first contact. You will own issues, conduct research, and liaise with other departments to ensure timely, accurate resolutions.

This permanent, hybrid role located in Makati requires excellent English, with Mandarin or Cantonese helpful, and a strong background in financial services.

Qualifications

• Excellent customer communication in a client-facing role.
• English required; Mandarin/Cantonese helpful.
• Experience in financial services and banking operations.

Responsibilities

• Resolve customer queries at first contact.
• Own customer complaints and suggest improvements.
• Educate customers on Transaction Banking services and solutions.
• Ensure timely handling of requests and proper execution of Customer Verification processes.
• Maintain compliance with ANZ policies and regulatory requirements.

Skills

Customer service

English fluency

Mandarin/Cantonese

Transactional banking knowledge

Telephony systems

Team collaboration

Tools

Telephony systems

Job description

ANZ in Manila is seeking a Senior Client Services Officer to support peers in delivering high-quality customer service and to resolve queries at first contact. You will own issues, conduct research, and liaise with other departments to ensure timely, accurate resolutions.

This permanent, hybrid role located in Makati requires excellent English, with Mandarin or Cantonese helpful, and a strong background in financial services.