Senior Client Services Lead, Transaction Banking (Hybrid)

Australia and New Zealand Banking Group Limited; Makati; Hybrid; PHP 949,000 - 1,283,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Senior Client Services Officer to deliver high-quality service to Tier 1 clients, resolve queries promptly and own complex scenarios. You will support peers to maintain service excellence and contribute to strong client outcomes.

Based in Makati, this permanent full-time role sits in Transaction Banking – Payment & Cash Operations and requires deep subject matter expertise, proactive engagement, and a collaborative approach to

Qualifications

• Proven client service excellence in financial services.
• Experience in transaction banking, payments and cash products.
• Excellent written and verbal communication.
• Proficient in Cantonese and English.
• Strong stakeholder relationship building.
• Strong problem solving and continuous improvement mindset.
• Ability to coach and guide junior team members.

Responsibilities

• Resolve complex client queries and manage service recovery cases.
• Manage a portfolio of clients with accountability for service and performance.
• Identify trends and implement improvements to service quality.
• Promote self-service adoption through proactive client engagement.
• Coach and support team members to strengthen service delivery.
• Support line manager with reporting and SLA QA.

Skills

Client service

Transaction banking

Communication skills

Cantonese & English

Stakeholder management

Problem solving

Team coaching

Job description

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Senior Client Services Officer to deliver high-quality service to Tier 1 clients, resolve queries promptly and own complex scenarios. You will support peers to maintain service excellence and contribute to strong client outcomes.

Based in Makati, this permanent full-time role sits in Transaction Banking – Payment & Cash Operations and requires deep subject matter expertise, proactive engagement, and a collaborative approach to