Canada Retirement - Plan Design Analyst

Manulife; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Manulife is seeking a Canada Retirement – Plan Design Analyst (L3) to join MBPS. You will review client requirements and capture all pertinent information into the systems per guidelines and state regulations.

The role involves accurate indexing of forms, processing data, and thorough checking to prevent errors. You’ll contribute to process improvements and work in a hybrid setup within a global, inclusive team, emphasizing clear written communication and adherence to standards.

Qualifications

• Keyboarding speed and accuracy (45 WPM) required.
• Strong multitasking and time management skills essential.
• Proficient in MS Office applications (Outlook/Word/Excel/PP).
• Clear written communication and professional email etiquette preferred.

Responsibilities

• Accurate indexing of forms (medical and non-medical).
• Process and capture information to the system according to procedures.
• Practice good judgment in processing cases.
• Perform thorough checking for every case and prevent financial errors.
• Suggest ways to improve current processes and team metrics.

Skills

45 WPM keyboarding

Multitasking

Time management

MS Office

Written communication

Tools

Outlook

Word

Excel

PowerPoint

Job description

Job Description:

We’re looking for a Canada Retirement – Plan Design Analyst (L3) to join our team at MBPS. In this role, you will be responsible for reviewing the accuracy of the requirements from the clients and capturing all pertinent information into the systems based on the established guidelines and state regulations.

Position Responsibilities:

• Accurate indexing of forms (medical and non-medical)

• Process and capture information to the system according to established methods and procedures

• Practice good judgment in processing cases

• Perform thorough checking for every case and eliminate financial errors

• Suggest ways on how to improve the current process and team metrics

Required Qualifications:

• Must have at least one-year tenure in the current position.

• Should not have any attendance issues.

• Must meet job expectations and pass all performance metrics in the current unit.

• No disciplinary actions of any sort for the past 12 months

Preferred Qualifications:

• Keyboarding skills of at least 45 WPM with 98% accuracy.

• Strong multitasking and time management skills with the ability to work rotating shifts.

• Excellent verbal and written communication skills, with clear, precise, and structured writing.

• Proficiency in MS Office applications (e.g., Outlook, Word, Excel, PowerPoint).

• Good understanding of written communication etiquette (email and chat) and ability to proactively respond to business situations.

When you join our team:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid