Business Process Senior Associate

Manulife; Lapu-Lapu; Hybrid; PHP 260,000 - 500,000; Full time

Job summary

Manulife is seeking a Business Process Senior Associate for our Retirement Operations team. The role focuses on process indexing with emphasis on quality and quantity, handling licensing tasks and maintenance of employee records. Hybrid work arrangement available as part of our global team.

Responsibilities include data capture, case checks, and contributing ideas to improve processes and metrics. Bachelor’s degree is preferred and two years of back-office experience are required.

Qualifications

• Proficiency in MS Office and ability to use common business apps.
• Capable of composing clear, concise written communication.
• 2+ years of back-office experience is required.
• Bachelor's degree holders are welcome to apply.
• Minimum typing speed of 40 WPM with high accuracy.

Responsibilities

• Process and capture information to the system according to procedures.
• Exercise good judgment in processing cases and avoid errors.
• Perform thorough checks to ensure accuracy of every case.
• Suggest improvements to processes and team metrics.
• Fulfill other duties as assigned by Operations Management.

Skills

MS Office

Web browser proficiency

Written communication

Data entry 40 WPM

Education

Bachelor's degree or higher

Undergraduates (2+ years completed)

Tools

Streetscape

BPM

LARS

Licensing Process

Job description

We’re looking for a Business Process Senior Associate to join our Retirement Operations team at MBPS. In this role, you are responsible for process indexing with utmost attention to quality and quantity, and process simple to complex work which includes Licensing work and Rep Maintenance.

Position Responsibilities

• Process and capture information to system according to established methods and procedures.
• Practice good judgment in processing cases.
• Perform thorough checking for every case and eliminate financial errors.
• Suggest ways on how to improve the current process and team metrics.
• Such other duties and functions as assigned by Operation Management.

Required Qualifications

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)
• Familiarity with web browsers and common business applications
• Ability to compose grammatically correct, clear, and concise written communication
• Undergraduates (minimum 2 years completed): At least 2 years of relevant back-office experience (e.g., data entry, document processing, claims processing, administrative support) required.
• Bachelor's Degree holders are welcome to apply.
• Minimum typing speed of 40 WPM with high accuracy

Preferred Qualifications

• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage
• Good verbal and written English communication skills
• Strong analytical and problem-solving skills
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid