Software Technical Analyst

Manulife; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife Information Systems team is seeking a Software Technical Analyst to support and maintain critical and non-critical products across GWAM. You will work with business clients and IT teams to debug issues, perform minor enhancements, and document changes.

Hybrid work arrangement with night shifts is required. Ideal candidates have 5+ years in Level 2 support, strong SQL/Oracle knowledge, ITIL awareness, and hands-on experience with DevSecOps and ETL tools.

Qualifications

• Minimum 5 years of Level 2 support experience.
• Experience with relational databases and methodologies.
• Proven ability to multitask independently and within a team.
• Ability to understand business process requirements and use technology to implement solutions.
• Knowledge of financial services, specifically investment management.
• Awareness of ITIL practices (incident, problem, change management).
• Work Set Up: Hybrid (3x a week onsite).
• Shift: Night shift.

Responsibilities

• Adapt to Global Technology / Segment wide organization / Business Units strategy, especially with the support model.
• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies.
• Work with business clients, internal and external teams to debug or troubleshoot applications.
• Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform minor enhancements.
• Coordinate and collaborate the development efforts with the development team for major enhancements.
• Investigate feed/file delivery, quality checks and failures using batch/workflow tools.
• Remain current on standards, technologies, approaches and methodologies.
• Document findings and processes as part of application support.
• Gather and document code changes for minor enhancements and production defects; perform QA testing if needed.
• Liaise between business users and IT teams; coordinate testing activity for code changes.
• Track and produce key metrics for the team and develop efficiency strategies.
• Adhoc responsibilities as directed by management.

Skills

Attention to detail

Proactive

Analytical

Customer service

English communication

Tools

CA Workload Automation

MS SQL

Oracle

Shell scripting

PowerShell

UNIX

Informatica

Windows batch/Perl scripting

ServiceNow

Jira

MS Azure

Job description

We looking for a Software Technical Analyst to join our Information Systems team at MBPS. In this role, you will be responsible for supporting and maintaining critical and non-critical products/applications across GWAM. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.

Position Responsibilities

• Adapt to Global Technology / Segment wide organization / Business Units strategy particularly with the support model and goal.
• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MBPS, Business Unit or Stakeholders.
• Work with business clients, internal and external teams to debug or trouble shoot applications.
• Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
• Coordinate and collaborate the development efforts with the development team for major enhancements.
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
• Remain current on standards, technologies, approaches and methodologies.
• Consistently apply the concept of continuous improvement.
• Document findings and processes as part of application support.
• Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing to validate expectation of code changes if needed.
• Liase between business users and IT internal and external teams.
• Coordinate business users testing activity for application code changes.
• Track and produce key metrics for the team and develop strategies to increase efficiency.
• Adhoc responsibilities as directed by management.

Required Qualifications

• Minimum 5 years working experience supporting systems at Level 2 (support).
• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.
• Knowledge of financial services, specifically investment management.
• Client and action oriented, takes initiative, creative and proactive thinker.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• Work Set Up: Hybrid (3x a week onsite)
• Shift: Night shift

Preferred Qualifications

• Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences
• Can translate a more complex technical problem into business terms
• Strong application development/programming skills
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
• Work well independently as well as in a team environment as situation dictates
• Have strong knowledge with the following tools:
• • Batch monitoring tools such as CA Workload Automation (or related scheduling software)
  • MS SQL / Oracle
  • Shell Scripting/ Power Shell / UNIX
  • Informatica development (or related ETL tools)
  • Windows, Batch/Perl Scripting
  • ServiceNow / Jira / other workflow tools
  • MS Azure

When You Join Our Team

• We empower you to learn and grow the career you want.
• We recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid