Business Analyst

Manulife; Quezon City; Hybrid; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Flexible work environment

Career growth opportunities

Diversity and inclusion initiatives

Job summary

A leading financial services provider is seeking a Business Analyst in Metro Manila, Quezon City. The role involves collaborating with diverse project teams to deliver successful initiatives, producing business requirements, and conducting UAT. Candidates should have a bachelor's degree in IT or related fields, experience in the financial sector, and proficiency in Microsoft Office. The position offers a hybrid work arrangement in a diverse and inclusive environment.

Qualifications

• Bachelor's degree preferred.
• BA experience in IT or Financial Services.
• Ability to identify and pursue continuous improvements.

Responsibilities

• Deliver initiatives based on project objectives.
• Produce high-quality business requirements documents.
• Conduct UAT execution and identify defects.

Skills

Business Analysis

Collaboration

Process Modelling

Negotiation Skills

Agile Methodology

Education

Bachelor’s degree in Computer Science / Information Technology

Tools

Microsoft Office Applications

Visio

Project

Job description

The Business Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, etc. at all times. The candidate is expected to participate as a technical, functional or agile resource in the planning and implementation of projects. Responsibilities require little or no supervision. The candidate is required to have strong knowledge of tools and methodologies surrounding Business Analysis.

Position Responsibilities

• Delivery of successful initiatives in a timely manner based on project objectives and success criteria.
• Promoting and enabling a high degree of collaboration among Business SMEs and decision makers to ensure successful and quick delivery.
• Production of high quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories.
• Identification and escalation of key risks, issues and dependencies, as well as cost benefit trade‑offs among a variety of options to align with overall project and program objectives.
• Process modelling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis.
• Basic creation of UAT Test Plan and Test Case documentation.
• Conduct UAT execution and identify/re‑test defects to ensure successful completion.
• Create the necessary handover documentation and transition the project changes to the business (steady state).
• Support implementation/warranty.
• Work collaboratively with the Project Support Team to pro‑actively share information and foster continued learning and development.
• Able to explain technical jargon to non‑technical/commercial teams.
• Understanding business needs to support project transition and help establish change.
• Flexible on shifts and overtime may be required to meet business deadline.
• Willing to travel depending on the requirements of the project.

Required Qualifications

• Bachelor’s degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post‑secondary education preferred.
• BA experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimise processes, technology, data etc.
• Proficient in Microsoft Office Applications (including Visio, Project).
• Experience in Agile Methodology is an advantage.
• Able to work in different shift schedules.
• Quick to adapt with proven experience learning new products, technologies and tools.
• Knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.
• Ability to identify and pursue continuous improvements.
• Excellent negotiating skills and an ability to manage inter‑departmental work relationships.
• Strong influencing skills with ability to make sound recommendations.
• Previous experience in the financial services, wealth management or insurance industry.
• Must pass current job expectations and meet performance metrics.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognise and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programmes without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid