Training & QA Lead: Elevating Agent Readiness

CallTek, Inc.; General Santos; On-site; PHP 700,000 - 900,000; Full time

Job summary

CallTek, Inc. is seeking a Training and Quality Assurance Supervisor to oversee training and QA functions at our General Santos office. The role involves developing and managing training programs while ensuring the quality of service delivery through effective QA practices.

The ideal candidate will demonstrate strong leadership abilities, excellent communication skills, and a commitment to continuous improvement. This on-site role requires collaboration with various departments to enhance agent performance and compliance with standards.

Qualifications

• Proven ability to lead, coach, and develop teams.
• Ability to manage multiple priorities in a fast-paced environment.
• High integrity and sound judgment.

Responsibilities

• Oversee training and quality assurance functions.
• Supervise trainers and provide coaching and feedback.
• Ensure consistent application of QA standards.

Skills

Verbal and written communication skills

Presentation and facilitation skills

Leadership and coaching

Analytical and problem-solving skills

Attention to detail

Collaboration skills

Understanding of AI concepts

Tools

MS Office

Job description

CallTek, Inc. is seeking a Training and Quality Assurance Supervisor to oversee training and QA functions at our General Santos office. The role involves developing and managing training programs while ensuring the quality of service delivery through effective QA practices.

The ideal candidate will demonstrate strong leadership abilities, excellent communication skills, and a commitment to continuous improvement. This on-site role requires collaboration with various departments to enhance agent performance and compliance with standards.