Campaign Lead - Multi-Campaign Operations (Ortigas)

TaskUs; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

TaskUs is seeking a Campaign Lead (POC) to coordinate day-to-day campaign performance between the client and internal teams, ensuring quality targets are met and stakeholders remain aligned.

The role covers calibration, performance reporting, and multi-campaign management, requiring strong communication, organization, and collaboration with Operations, Quality, and Training in a fast-paced environment.

Qualifications

• Excellent communication and stakeholder management skills.
• Experience managing quality and productivity in operations.
• Experience running calibrations and aligning standards.
• Highly organized with ability to juggle multiple campaigns.
• Confident in handling escalations and setting expectations.
• Experience with performance reporting, scorecards, dashboards, and RCA/CAPA.
• Ability to collaborate with Operations, Quality, and Training in a fast-paced environment.

Responsibilities

• Own day-to-day campaign performance against productivity and quality targets.
• Monitor metrics, identify risks, and implement corrective actions.
• Lead calibration sessions to ensure consistent quality interpretation.
• Align guidelines, scorecards, and policy updates.
• Serve as key client contact, providing updates on performance and next steps.
• Manage multiple campaigns and ensure deadlines are met.
• Coordinate with Operations, Quality, and Training to drive continuous improvement.

Skills

Stakeholder management

Quality & productivity management

Calibrations & standards

Multitasking & prioritization

Escalation handling

Performance reporting & dashboards

Cross-functional collaboration

Job description

TaskUs is seeking a Campaign Lead (POC) to coordinate day-to-day campaign performance between the client and internal teams, ensuring quality targets are met and stakeholders remain aligned.

The role covers calibration, performance reporting, and multi-campaign management, requiring strong communication, organization, and collaboration with Operations, Quality, and Training in a fast-paced environment.