Campaign Lead | Ortigas

TaskUs; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

TaskUs is seeking a Campaign Lead (POC) to coordinate day-to-day campaign performance between the client and internal teams, ensuring quality targets are met and stakeholders remain aligned.

The role covers calibration, performance reporting, and multi-campaign management, requiring strong communication, organization, and collaboration with Operations, Quality, and Training in a fast-paced environment.

Qualifications

• Excellent communication and stakeholder management skills.
• Experience managing quality and productivity in operations.
• Experience running calibrations and aligning standards.
• Highly organized with ability to juggle multiple campaigns.
• Confident in handling escalations and setting expectations.
• Experience with performance reporting, scorecards, dashboards, and RCA/CAPA.
• Ability to collaborate with Operations, Quality, and Training in a fast-paced environment.

Responsibilities

• Own day-to-day campaign performance against productivity and quality targets.
• Monitor metrics, identify risks, and implement corrective actions.
• Lead calibration sessions to ensure consistent quality interpretation.
• Align guidelines, scorecards, and policy updates.
• Serve as key client contact, providing updates on performance and next steps.
• Manage multiple campaigns and ensure deadlines are met.
• Coordinate with Operations, Quality, and Training to drive continuous improvement.

Skills

Stakeholder management

Quality & productivity management

Calibrations & standards

Multitasking & prioritization

Escalation handling

Performance reporting & dashboards

Cross-functional collaboration

Job description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Campaign Lead (POC) serves as the primary point of contact for assigned campaigns, ensuring quality and productivity targets are met while keeping all stakeholders aligned. This role manages day-to-day coordination between the client and internal teams (Operations, Quality, and Training), drives calibrations, communicates campaign performance, and ensures campaign goals are clear, understood, and consistently executed especially across multiple simultaneous campaigns.

Key Responsibilities

Performance Ownership (Quality & Productivity)

• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
• Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.

Calibration & Alignment

• Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.
• Drive alignment on guidelines, scorecards, and any policy/standard updates to minimize variance and improve quality consistency.

Client Management & Communication

• Serve as a key point of contact for the client, providing updates on performance, risks, root causes, and action plans.
• Communicate proactively and professionally, ensuring the client has clarity on progress, outcomes, and next steps.

Multi-Campaign Management

• Manage multiple campaigns simultaneously, ensuring goals, scope, and success metrics for each campaign are clearly understood by all stakeholders.
• Prioritize workload effective to meet deadlines and maintain stable execution across campaigns.

Cross-Functional Collaboration

• Coordinate closely with Operations, Quality, and Training teams to address performance gaps and drive continuous improvement.
• Ensure all stakeholders are informed, aligned, and accountable to campaign requirements and updates.

Required Skills & Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred)
• Proven ability to manage both quality and productivity performance in an operational setting.
• Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
• Highly organized with the ability to juggle multiple priorities and campaigns.
• Confident in handling escalations, setting expectations, and driving resolution.
• Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).
• Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.