Call Center Operations Supervisor

iQor (branded as iQor CXBPO™); Santa Rosa; On-site; PHP 446,000 - 670,000; Full time

Job summary

iQor CXBPO in the Philippines is seeking a Call Center Supervisor to oversee staff, assign tasks, and motivate agents to deliver high-quality customer service. You will focus on performance management, coaching, and adherence to policies while driving efficiency and best practices across shifts.

The role requires prior call center leadership experience and a commitment to maintaining service standards. The position is based in Santa Rosa, Laguna, Philippines, with standard on-site work

Qualifications

• 3+ years of call center experience in collections/sales/customer service/technical support.
• 1+ years of supervisory experience.
• High school diploma, G.E.D., or equivalent required.

Responsibilities

• Hire, train, and prepare call center representatives to respond to customer questions and troubleshoot problems.
• Ensure agents understand and comply with call center objectives, standards, and policies.
• Monitor and evaluate agent performance, provide coaching, and take corrective action when needed.
• Identify ways to reduce costs by streamlining processes and systems.

Skills

Call center experience

Supervisory experience

Education

High school diploma

Job description

iQor CXBPO in the Philippines is seeking a Call Center Supervisor to oversee staff, assign tasks, and motivate agents to deliver high-quality customer service. You will focus on performance management, coaching, and adherence to policies while driving efficiency and best practices across shifts.

The role requires prior call center leadership experience and a commitment to maintaining service standards. The position is based in Santa Rosa, Laguna, Philippines, with standard on-site work