Call Center Training & Onboarding Lead

Mass Markets; San Fernando; On-site; PHP 300,000 - 540,000; Full time

Job summary

Mass Markets, Inc. seeks an experienced Call Center Trainer to deliver high-impact training across multiple client campaigns in a fast-paced BPO environment.

You will lead onboarding, upskilling and continuous learning for agents, focusing on facilitation, instructional design and alignment with performance goals. The role emphasizes ensuring quality and measurable outcomes, with a comprehensive benefits package and growth opportunities.

Qualifications

• Experience delivering training in a call center or BPO environment.
• Ability to design and deliver effective training programs.
• Strong focus on measurable outcomes and quality.

Responsibilities

• Lead onboarding of new agents.
• Upskill and provide ongoing learning for agents.
• Align training with performance goals and client expectations.

Skills

Call center training

Instructional design

Performance metrics

Facilitation

Job description

Mass Markets, Inc. seeks an experienced Call Center Trainer to deliver high-impact training across multiple client campaigns in a fast-paced BPO environment.

You will lead onboarding, upskilling and continuous learning for agents, focusing on facilitation, instructional design and alignment with performance goals. The role emphasizes ensuring quality and measurable outcomes, with a comprehensive benefits package and growth opportunities.