Customer Experience & Revenue Growth Lead
Mass Markets
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Job summary
Mass Markets, Inc. is seeking a Team Leader to drive customer experiences and support sales growth. You will lead a team of customer care, inbound/outbound, and retention professionals, providing coaching and performance optimization.
You will establish KPIs, monitor outcomes, conduct reviews, and collaborate with cross-functional teams to meet revenue targets and elevate service levels in a fast-paced environment.
Job description
Mass Markets, Inc. is seeking a Team Leader to drive customer experiences and support sales growth. You will lead a team of customer care, inbound/outbound, and retention professionals, providing coaching and performance optimization.
You will establish KPIs, monitor outcomes, conduct reviews, and collaborate with cross-functional teams to meet revenue targets and elevate service levels in a fast-paced environment.
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