Call Center Representative, Healthcare (Patient Services)

NeoWork; Philippines; Remoto; PHP 625.000 - 1.125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work setup

Competitive pay

PTO and holidays

HMO coverage

Gym allowance

Extra holiday pay

Career growth

Descrizione del lavoro

NeoWork is seeking a dedicated call center representative to support patient-facing phone operations for a specialty neurology practice. You will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, collaborating with the administrative team.

The role emphasizes HIPAA-compliant handling of patient information, updating records in AdvancedMD, and escalations as needed.

Competenze

• 2+ years in a healthcare call center, medical billing, or patient services role (preferred).
• Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred).
• Clear, professional phone communication skills.
• For the bilingual profile: fluent Spanish and English, spoken and written.
• Comfortable working US business hours (EST).
• Reliable home office setup, stable internet connection.

Mansioni

• Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions.
• Verify insurance coverage and process pre-authorization requests.
• Update patient records accurately in AdvancedMD.
• Escalate complex or sensitive cases to clinical or billing staff as needed.
• Maintain HIPAA-compliant handling of all patient information.
• Document call outcomes and follow-up actions consistently.

Conoscenze

Phone communication

Healthcare experience

Spanish language

English language

AdvancedMD

Insurance verification

Revenue cycle

Strumenti

AdvancedMD

Descrizione del lavoro

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.

Core Responsibilities

• Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
• Verify insurance coverage and process pre-authorization requests
• Update patient records accurately in AdvancedMD
• Escalate complex or sensitive cases to clinical or billing staff as needed
• Maintain HIPAA-compliant handling of all patient information
• Document call outcomes and follow-up actions consistently

Requirements

• 2+ years in a healthcare call center, medical billing, or patient services role (preferred)
• Working knowledge of AdvancedMD (preferred)
• Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
• Clear, professional phone communication skills
• For the bilingual profile: fluent Spanish and English, spoken and written
• Comfortable working US business hours (EST)
• Reliable home office setup, stable internet connection

Benefits

• Remote work setup
• Competitive compensation
• Paid Time Off and holidays
• HMO coverage
• Gym allowance
• Extra holiday pay
• Long-term career opportunities with a growing global team