Call Center Representative

Recruitify_HR; Quezon; On-site; PHP 201,000 - 312,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a dedicated customer service specialist to assist patients and clients with healthcare and travel inquiries. You will respond to inbound calls, resolve issues, and document all interactions in our CRM system to maintain a seamless customer experience.

The role requires working in a fast-paced environment, with the flexibility to cover evenings and weekends. Strong communication and empathy are essential to addressing customer concerns effectively while

Qualifications

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Qualities and Traits: Empathy and problem-solving skills to address customer concerns effectively.
• Working Conditions: May require working evenings and weekends.

Responsibilities

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Skills

Communication

Interpersonal skills

Education

Diploma in a relevant field

Job description

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Description

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Qualities and Traits: Empathy and problem-solving skills to address customer concerns effectively.
• Working Conditions: May require working evenings and weekends.