Call Center Associate (Healthcare & Travel) Salary upto 25K-40K

Recruitify_HR; Pasig; On-site; PHP 180,000 - 280,000; Full time

Job summary

Recruitify_HR is seeking a customer service specialist to support patients and clients in healthcare and travel inquiries. You will handle inbound calls, resolve issues, and document interactions in the CRM system to ensure a seamless customer experience.

The ideal candidate has 1–3 years in customer service, strong communication and interpersonal skills, and the ability to work in a fast-paced environment, including possible evenings or weekends. Training and support provided.

Qualifications

• Diploma in a relevant field.
• 1-3 years in customer service.
• Strong communication and interpersonal skills.
• Empathy and problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Skills

Communication skills

Interpersonal skills

Education

Diploma in a relevant field

Job description

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Description

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Qualities and Traits: Empathy and problem-solving skills to address customer concerns effectively.
• Working Conditions: May require working evenings and weekends.