Call Center Representative

ServiceFirst CX; Muntinlupa; In loco; PHP 279.000 - 390.600; Tempo pieno

Descrizione del lavoro

A financial services company in Metro Manila is looking for individuals to handle both inbound and outbound calls, assisting customers in finalizing their loan applications. Ideal candidates possess excellent communication and customer service skills, with a strong focus on helping customers meet their financial goals. Experience in sales or financial services is a plus. This role requires the ability to work within the specified call center hours and meet performance metrics.

Competenze

• 2+ years of experience in sales or financial services is desirable.
• Availability to work shifts between 8-7 M-F, 9-1 Sat.

Mansioni

• Field both inbound and outbound phone calls for customers finalizing loan applications.
• Assist customers in uploading required documents promptly.
• Utilize strong technical and communication skills.
• Drive applicants to complete required steps during the call.

Conoscenze

Excellent communication skills

Customer service skills

Sales skills

Bilingual (English/Spanish)

Descrizione del lavoro

• Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application.
• Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website.
• Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer.
• Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next.
• Complete training, which includes product knowledge, application process, and core systems.
• Maintain knowledge of Reprise Financial policies and procedures, as well as state and federal laws.
• Persuasively drive applicants to complete their required steps during the call.
• Manage and track all activity using the core system of record.
• Consistently meet and exceed monthly metrics of accountability.

Qualifications

• Excellent communication, customer service, and sales skills.
• Two or more years of experience in sales or financial services is desirable.
• Bilingual (English/Spanish) skills are desirable.
• Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team at Reprise Financial.