Call Center Quality Analyst - Night Shift (Immediate Start)

Loop Contact Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Loop Contact Solutions in the Philippines seeks a detail-oriented Quality Analyst to join a seasonal account. You will monitor, evaluate, and provide feedback on call center interactions to elevate service standards.

The role requires 6 months to 1 year of QA experience in a BPO, strong analytical and communication skills, Excel knowledge, ability to work night shifts, and onsite at Paseo de Roxas, Makati. Immediate start.

Qualifications

• 6 months to 1 year of experience as a Quality Analyst in a BPO setup
• Strong analytical and communication skills
• Keen attention to detail and ability to provide constructive feedback
• Proactive mindset with a passion for excellence

Responsibilities

• Monitor and evaluate call center interactions to ensure quality and compliance
• Provide actionable feedback to agents for performance improvement
• Analyze trends and identify areas for process enhancement
• Collaborate with teams to implement quality initiatives that boost customer satisfaction

Skills

Quality Analyst

Tools

MS Excel

Job description

Loop Contact Solutions in the Philippines seeks a detail-oriented Quality Analyst to join a seasonal account. You will monitor, evaluate, and provide feedback on call center interactions to elevate service standards.

The role requires 6 months to 1 year of QA experience in a BPO, strong analytical and communication skills, Excel knowledge, ability to work night shifts, and onsite at Paseo de Roxas, Makati. Immediate start.