Call Center Associate in Bpo. Salary upto 35K.

Recruitify_HR; Quezon; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Recruitify_HR is seeking a dedicated Customer Service Representative in the Philippines to deliver excellent support via phone, email, and chat. You will address queries, document interactions, and update account information while maintaining a positive, empathetic approach.

The role emphasizes multitasking in a fast-paced, target-driven environment, requiring strong communication skills and the ability to prioritize effectively to ensure high customer satisfaction.

Formación

• Diploma in a relevant field is required.
• Experience with customer service roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and prioritize effectively.
• Patience and empathy towards customers are important.

Responsabilidades

• Provide excellent customer service via phone, email, and chat.
• Resolve customer queries and complaints efficiently while maintaining a positive demeanor.
• Document customer interactions and update account information accurately.
• Conduct follow-up communications to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and customer experience.

Conocimientos

Strong communication

Interpersonal skills

Multitasking

Prioritization

Empathy

Educación

Diploma in a relevant field

Descripción del empleo

• Provide excellent customer service via phone, email, and chat.
• Resolve customer queries and complaints efficiently while maintaining a positive demeanor.
• Document customer interactions and update account information accurately.
• Conduct follow-up communications to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and customer experience.

Description

• Provide excellent customer service via phone, email, and chat.
• Resolve customer queries and complaints efficiently while maintaining a positive demeanor.
• Document customer interactions and update account information accurately.
• Conduct follow-up communications to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 3-5 years
• Skills and Competencies: Strong communication and interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Qualities and Traits: Patience and empathy towards customers
• Working Conditions: Fast-paced and target-driven environment