Customer Service Associate in Top Bpo's. Salary upto 35K.

Recruitify_HR; Philippines; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Recruitify_HR in the Philippines is seeking a Customer Service Representative to assist customers with inquiries, complaints and product questions. You will resolve issues promptly while maintaining high customer satisfaction.

You will document interactions, share feedback to improve processes, and collaborate with teammates to enhance the overall customer experience. A Bachelor’s degree and 1–3 years in customer service are preferred.

Qualifications

• Strong communication skills required.
• Good problem-solving abilities.
• Attention to detail essential.
• Ability to manage multiple tasks and priorities.

Responsabilités

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining high customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Connaissances

Communication skills

Problem-solving

Attention to detail

Multitasking

Formation

Bachelor’s degree in a relevant field

Description du poste

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Description

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and attention to detail.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Patience, empathy, and a positive attitude toward customer interactions.
• Working Conditions: Fast-paced environment requiring consistent adaptability.