Call Center Associate in Bpo. Salary upto 35K.

Recruitify_HR; Taguig; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Recruitify_HR seeks a customer service specialist in Metro Manila to handle incoming calls and inquiries with professionalism, providing accurate information and following scripts to address topics.

The role focuses on identifying customer needs, ensuring satisfaction, and maintaining thorough records. It suits candidates with 1–3 years in call center or customer service environments and a diploma or equivalent qualification. The position is typically full-time in a fast-paced team setting.

Formación

• Must have strong verbal communication and active listening skills.
• Diploma or equivalent in a relevant field.

Responsabilidades

• Handle incoming calls and customer inquiries professionally.
• Provide accurate, valid, and complete information using the right methods/tools.
• Follow communication scripts when handling different topics.
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions and transactions.

Conocimientos

Verbal communication

Active listening

Educación

Diploma or equivalent in a relevant field

Descripción del empleo

Responsibilities

• Handle incoming calls and customer inquiries professionally.
• Provide accurate, valid, and complete information using the right methods/tools.
• Follow communication scripts when handling different topics.
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions and transactions.
  

Description

• Handle incoming calls and customer inquiries professionally.
• Provide accurate, valid, and complete information using the right methods/tools.
• Follow communication scripts when handling different topics.
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions and transactions.
  

Requirements

• Educational Qualifications: Diploma or equivalent in a relevant field.
• Experience Level: 1–3 years in a call center or customer service role.
• Skills and Competencies: Strong verbal communication and active listening skills.
• Qualities and Traits: Ability to handle stressful situations and maintain professionalism.
• Working Conditions: Fast-paced environment with a focus on team collaboration.