Call Center Agents/Customer Service Representative – VXI Clark

VXI Global Solutions; Pampanga; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Day 1 HMO coverage + up to 3 FREE depd

Performance bonuses and incentives

Leave conversion

Paid training

Career Growth and opportunities

Job summary

VXI Philippines is seeking dedicated Call Center Agents / Customer Service Representatives to join our team in Clark, Pampanga. You will assist customers with inquiries, provide accurate information, and resolve issues with a customer-first approach.

We welcome high school graduates, with or without BPO experience, and offer Day 1 HMO coverage for you and up to 3 dependents, paid training, career growth, and engaging incentives while you work on-site in rotating shifts, including weekends and

Qualifications

• Senior High School graduate or HS graduate.
• Open to candidates with or without BPO experience.
• Strong verbal and interpersonal communication skills.
• Willing to work on-site in Clark, Pampanga.
• Amenable to shifting and rotating schedules, including weekends and holidays.
• Performance bonuses and incentives.
• Day 1 HMO coverage + up to 3 FREE dependents.
• Leave conversion, paid training, career growth opportunities.

Responsibilities

• Assist customers with inquiries, concerns, and service-related needs
• Provide accurate, timely, and relevant information
• Resolve customer concerns using effective problem-solving skills
• Recommend appropriate products or services based on customer needs
• Meet performance and sales goals while maintaining quality service
• Maintain professionalism and a customer-focused approach in every interaction

Skills

Verbal communication

Interpersonal skills

Customer service

Confident demeanor

On-site work

Shift work

Weekend shifts

Education

Senior High School/HS graduate

Job description

We are looking for dedicated and customer-focused individuals to join our team as Call Center Agents / Customer Service Representatives.

In this role, you will assist customers with their inquiries, provide accurate and effective solutions, and deliver a positive customer experience through professional and reliable service.

Key Responsibilities

• Assist customers with inquiries, concerns, and service-related needs
• Provide accurate, timely, and relevant information
• Resolve customer concerns using effective problem-solving skills
• Recommend appropriate products or services based on customer needs
• Meet performance and sales goals while maintaining quality service
• Maintain professionalism and a customer-focused approach in every interaction

Qualifications

• Senior High School graduate or High School graduate under the old curriculum
• Open to candidates with or without BPO experience
• Strong verbal and interpersonal communication skills
• Confident and comfortable interacting with customers
• Willing to work on-site in Clark, Pampanga
• Amenable to work on shifting and rotating schedules, including weekends and holidays.
• Performance bonuses and incentives
• Day 1 HMO coverage + up to 3 FREE dependents*
• Leave conversion
• Paid training
• Career Growth and opportunities

About Us

VXI Philippines provides a professional and dynamic work environment where employees are encouraged to develop their skills, grow their careers, and contribute to delivering quality customer experiences.