Call Center Agent | Easy Account | Open for Newbies

Stark BPO Services; Angeles; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

On-the-job training

Performance incentives

Health insurance

Career progression

Mentors and team support

Wellness programs

Shift differentials

Job summary

Stark BPO Services in Angeles City, Pampanga, is hiring Call Center Agents for the Easy Account division. This full-time role handles inbound and outbound calls, delivering professional, courteous support to customers and updating account details as required.

We welcome newbies with comprehensive training. The position offers a structured environment, shift-based work, health benefits, and opportunities for career growth within the organization.

Qualifications

• High school diploma or equivalent.
• Excellent communication in English, both written and verbal.
• Strong listening and empathy skills to understand customer needs.
• Ability to remain calm and professional with challenging customers.
• Basic computer literacy and ability to learn new systems quickly.
• Reliability and punctuality with a strong attendance record.
• Team-oriented and able to collaborate with colleagues.
• Flexible attitude towards shift work (evenings, weekends, holidays).
• No previous call centre experience required; training provided.

Responsibilities

• Answer inbound calls in a professional and timely manner.
• Provide accurate information about Easy Account products and services.
• Process customer requests and account updates with accuracy.
• Document interactions in company systems.
• Resolve customer issues with empathy and escalation when needed.
• Escalate complex issues to supervisors when necessary.
• Maintain compliance with policies and quality standards.
• Contribute to achieving team targets and performance metrics.
• Participate in training to develop product knowledge and skills.
• Handle occasional outbound calls for follow-ups or verifications.

Skills

Excellent English

Empathy

Teamwork

Customer focus

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

About us

Stark BPO Services is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions. We partner with global brands to provide outstanding support across multiple channels and industries. Our commitment to excellence, innovation, and employee development has established us as a trusted partner for businesses seeking reliable, high-quality customer service operations. We pride ourselves on creating a supportive work environment where our team members can thrive and build rewarding careers.

About the role

We are seeking enthusiastic and customer-focused individuals to join our team as Call Center Agents supporting our Easy Account division. This is a full-time position based in Angeles City, Pampanga, and represents an excellent opportunity for those new to the call centre industry or looking to begin their customer service career. As a Call Center Agent, you will be the voice of our brand, handling inbound and outbound calls whilst providing professional, courteous, and efficient support to our customers. This role is fundamental to maintaining customer satisfaction and supporting the growth of our Easy Account business.

Key responsibilities

• Answer inbound calls in a professional and timely manner, addressing customer inquiries and concerns
• Provide accurate information about Easy Account products and services to customers
• Process customer requests, transactions, and account updates with precision and efficiency
• Document all interactions and customer information accurately in company systems
• Resolve customer issues to the best of your ability whilst maintaining a positive and empathetic approach
• Escalate complex issues to supervisors or relevant departments when necessary
• Maintain compliance with company policies, procedures, and quality standards
• Contribute to achieving team targets and performance metrics
• Participate in training programmes to develop product knowledge and customer service skills
• Handle occasional outbound calls for customer follow-ups or account verification

What we're looking for

• High school diploma or equivalent educational qualification
• Excellent communication skills in English, both written and verbal
• Strong listening and empathy skills with the ability to understand customer needs
• Ability to remain calm and professional when handling challenging customer interactions
• Basic computer literacy and ability to learn new systems quickly
• Reliability and punctuality with a strong attendance record
• Ability to work in a team environment and collaborate with colleagues
• Customer-focused mindset with a genuine desire to help others
• Flexible attitude towards shift work, including potential evening, weekend, or holiday schedules
• Previous call centre experience is not required; we welcome newbies and provide comprehensive training

What we offer

• Comprehensive on-the-job training programme tailored for new call centre agents
• Competitive salary package with performance-based incentives and bonuses
• Health insurance benefits and access to medical services
• Opportunities for career progression and skills development within the organisation
• A supportive and inclusive team environment with experienced supervisors and mentors
• Employee wellness programmes and recreational activities
• Shift differentials and allowances to recognise shift work commitments
• Clear career pathways to progress into team lead and supervisory roles
• Access to ongoing professional development and training courses
• Supportive management that values employee well-being and work-life balance