Call Center Agent – General Customer Support

Neksjob Philippines; Rizal; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Call Center Agent for General Customer Support in Rizal. The role involves handling customer calls, assisting inquiries, and resolving issues in a fast-paced environment, maintaining accuracy and professionalism.

Requirements include at least 1 year of call center experience, strong communication, and basic computer skills. Willingness to work shifting schedules and meet productivity and quality standards is essential.

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.
• Willing to work on shifting schedules.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Skills

Call center experience

Communication skills

Customer service skills

Problem-solving

Active listening

Basic computer skills

Typing skills

Multitasking

Shifting schedules

Education

Senior High School

Job description

Call Center Agent – General Customer Support

On-site - Rizal 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – General Customer Support

Experienced Call Center Agent responsible for managing customer calls, assisting with inquiries, resolving concerns, and providing efficient customer support. Able to work in a fast-paced environment while maintaining accuracy and professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.
• Willing to work on shifting schedules.